SAIMA NOOR
Dubai
Summary
Professional with strong experience in household management and cleaning. Skilled in maintaining high standards of cleanliness, organization, and attention to detail. Reliable team player, adaptable to changing needs, and focused on delivering exceptional results. Proven ability to manage multiple tasks efficiently and ensure comfortable living environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housemaid & Cook
House Family
Dubai, United Arab Emirates
01.2024 - 03.2025
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
- Assisted families in maintaining a comfortable home by performing daily laundry duties, including washing, drying, folding, and ironing.
- Preserved longevity of household appliances furniture attentive maintenance regular polishing dusting techniques.
- Received positive feedback from clients for attention to detail in organizing closets, cabinets, and storage spaces.
- Contributed harmonious family atmosphere engaging children stimulating age-appropriate games learning activities.
- Ensured timely completion of errands such as grocery shopping, prescription pick-ups, and dry cleaning drop-offs to support efficient household operations.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Maintained pristine outdoor areas through landscaping tasks like mowing lawns, trimming hedges pruning trees.
- Provided exceptional care for children or elderly family members, ensuring their safety and well-being at all times.
- Coordinated with vendors service providers appointments necessary home repairs improvements timely manner.
- Assisted homeowner with laundry folding, ironing and pressing.
Customer Service Assistant
Pepci Co International
Multan, Pakistan
02.2009 - 03.2012
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Stocked and rotated inventory regularly.
- Assisted with product selections according to individual requirements and preferences.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Delivered accurate and personalised resolutions to queries to enhance brand loyalty.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Completed customer returns paperwork, liaising with various departments to facilitate details.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
Education
Bachelor of Arts - General Group
Allama Iqbal University
Certificate of Higher Education - Arts General Group
Allama Iqbal University
Skill Development Association - Internal Assessment Examinatoin
Al Noor Institute of Computer
Skills
- Customer needs analysis
- Solution development
- Multi-tasking
- Quality Assurance (QA) controls
- Query resolution
- Invoice processing
- Planogram development
- Remote dispatching
- Regulatory compliance
- Problem-solving
- Housekeeping
- Guest services
- Kitchen budgeting
- Equipment maintenance
- Customer service
- Childcare experience
Certification
Bachelor of Arts / Higher Secondary Education Certificate / Skill Development Association Certificate
Additional Information
Visa Status : Own Family Visa
Languages
English
Upper Intermediate
B2
Urdu
Bilingual or Proficient (C2)
Hobbies
Travelling,Cooking,Music
Timeline
Housemaid & Cook
House Family
01.2024 - 03.2025
Customer Service Assistant
Pepci Co International
02.2009 - 03.2012
Certificate of Higher Education - Arts General Group
Allama Iqbal University
Skill Development Association - Internal Assessment Examinatoin
Al Noor Institute of Computer
Bachelor of Arts - General Group
Allama Iqbal University