Saima Rahim
Summary
Experienced professional specializing in customer service and cash handling. Proven ability to facilitate smooth transactions and enhance shopping experiences through effective communication and problem-solving skills. Dedicated to maintaining accuracy and delivering exceptional service.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Cashier Cum Receptionist
Mademoiselle House of Beauty
, Dubai
2026.03 - Current
- Greeting visitors and answering questions,answering and directing phone calls
- Basic computer proficiency (MS Office, POS systems, booking software).Issue receipts, invoices, and payment confirmations.
- Maintain and balance the cash register at the start and end of shifts.
- Direct customers to the appropriate department or staff member.
- Coordinate with other departments to ensure smooth operations.
- Follow company policies regarding customer service, cash handling, and confidentiality.
- Maintain visitor records and reception area cleanliness.
- Handle emails, messages, and basic administrative tasks.
Customer Service Representative
World Tech Solution
, Dubai
2024.07 - 2026.02
- Managed high volume of inbound calls, ensuring quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Answered questions, resolved issues, provided information about the company's products and services.
- Assisted customers in making informed decisions through detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
- Performed administrative duties contributing towards smooth store operations.
Key Account Sales Executive
Sky Line Telecommunication
, Dubai
2023.04 - 2024.06
- Answered questions, resolved issues, and provided information on company products or services to enhance customer satisfaction.
- Assist customers with purchases, applications, or service requests.
- Updated customer information and recorded sales activities in CRM systems to ensure accurate and up-to-date records.
- Prepared reports on calls, conversions, customer feedback, and performance metrics to support data-driven decision-making.
- Communicated product features, benefits, pricing, and offers to customers during sales interactions.
Education
Master of Business Administration - Business Administration
Iqra University
Karachi, Pakistan 2018.01 - 2022.12
Bachelor of Commerce - Economics
Government College of Commerce & Economics
Karachi, Pakistan Skills
Cash handling
POS Systems
Basic accounting
Administrative support
Office suite proficiency
Customer service
Customer assistance
Follow-up coordination
Multitasking
Verbal communication
Languages
English
Fluent
Urdu
Fluent
Timeline
Cashier Cum Receptionist
Mademoiselle House of Beauty
2026.03 - Current
Customer Service Representative
World Tech Solution
2024.07 - 2026.02
Key Account Sales Executive
Sky Line Telecommunication
2023.04 - 2024.06
Master of Business Administration - Business Administration
Iqra University
2018.01 - 2022.12
Bachelor of Commerce - Economics
Government College of Commerce & Economics