Saira Aftab Khan

• Led HR strategy for Contact Center and Operations; handled end-to-end employee life cycle from recruitment to exit interviews.
• Drive recruitment, retention, onboarding, performance reviews, and succession planning.
• Devised competitive compensation packages to attract top-notch talent.
• · Insights for enhancement of retention strategies and organizational culture development.
• Effectively managing employee grievances, harassment cases, and conflict resolution in line with UBL policies and regulatory standards.
• Supporting leadership development strategies, including talent identification and succession planning.

• Formulated and executed UBL’s DEI framework and policy initiatives.
• Established and chaired DEI Council under UBL President and CEO.
• Coordinated quarterly DEI meetings, managing scheduling, minutes, and updates.
• Achieved SBP diversity benchmarks for three consecutive years.
• Supported diverse demographic groups as HRBP for all female employees.
• Delivered training on Modern Relational Selling Techniques to all BMs, RMs, and BSOs staff.
• Facilitated Pan Bank training on Gender Sensitisation and sexual harassment law.
• Launched nationwide regulatory training for over 1,500 staff.

• Facilitated cross-functional collaboration to optimise operational efficiency.
• Conducted salary reviews and budgeting for over 20,000 employees.
• Performed performance appraisals and developed communication materials for staff.
• Prepared board packs for HR Remuneration Committee meetings.
• Managed risk assessment procedures by implementing best practices in the industry.
• Ensured compliance with SBP framework while revising HR policies.
• Spearheaded implementation of MRT/MRC scorecards and ensured board remuneration compliance.

Reviewed and modified policies to establish competitive pay structures and benefits plans.

• Liaised with businesses to ensure timely deliveries and maintain operational efficiency.
• Conducted performance reviews, identifying areas for improvement.
• Implemented country scorecards and managed salary reviews to inform compensation decisions.
• Delivered compensation and benefits analytics, designed HR dashboards, and advised Executive Committee.
• Performed Fair Pay and Gender Pay analyses, aligning with established guidelines.
• Prepared quarterly rewards agenda for HR Remuneration Committee to facilitate comprehensive reviews.

• Aligned country reward policies with global standards to enhance competitiveness.
• Collaborated on executive pay, performance plans, variable compensation, and salary tools.
• Managed country scorecards and governance agenda for HR remuneration committee.
• Recommended policy changes based on market trends and prepared rewards agenda for Country ManCo.

• Prepared comprehensive cost budgets and forecasts, ensuring collaboration across business units.
• Conducted monthly cost variance analyses, comparing actuals against budget and forecast.
• Managed IFRS compliance alongside statutory reporting submissions.
• Developed cost allocation models to enhance accuracy and resolve reporting queries.
• Coordinated KCSA and KRI tracking using Optial software for improved oversight.
• Investigated and resolved risk issues in collaboration with CORG/BORG teams.
• Closed Fixed Assets GL accounts monthly while preparing depreciation MIS for all assets in Pakistan.