Sairam Kopparthi
HR
Dubai,DU
Summary
Highly motivated and CIPD Student Member with an MA in Human Resources Management seeking to leverage academic knowledge and diverse skills within a dynamic UAE organization. Proven ability to excel in communication, analysis, and organization. Passionate about continuous learning, adapting to new challenges, and achieving collaborative success in a supportive team environment.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
BM Beach Resorts
06.2022 - 06.2023
- Exceeding Guest Satisfaction: Consistently achieved 95% satisfaction rating on guest surveys, demonstrating exceptional customer service skills
- Increased Guest Engagement: Implemented personalized greeting strategy, resulting in a 10% rise in guest engagement
- Improved Operational Efficiency: Streamlined food preparation through portion control methods, leading to a 15% reduction in food waste
- Data-Driven Sales Growth: Utilized POS system to analyze sales data and identify top-selling items, driving a 5% revenue increase for specific menu items
- Enhanced Team Performance: Developed and delivered a training program on food safety procedures, leading to a 20% reduction in operational errors
- Ensured Positive Dining Experiences: Effectively communicated dietary restrictions and allergies, preventing guest complaints and fostering a positive dining environment.
F&B Intern
ITC Grand Bay
12.2019 - 04.2020
- Food Preparation & Inventory Management: Assisted in kitchen operations, including prepping ingredients, maintaining stock levels, and ensuring food safety compliance
- Supply Chain Management: Stocked and replenished supplies in designated service areas, optimizing workflow and ensuring smooth operations
- Point-of-Sale (POS) Systems: Proficient in POS systems, processing guest orders and payments accurately and efficiently
- Food Presentation & Display: Prepared and arranged buffets, hors d'oeuvres, and other food displays, ensuring visual appeal and adhering to safety standards
- Event Operations: Assisted with setup and breakdown for banquets and special functions, contributing to a seamless event experience
- Professional Development: Actively participated in training sessions to enhance knowledge of hotel operations, food safety, and guest service standards
- Teamwork & Mentorship: Attended team meetings and shadowed experienced staff members, fostering collaboration and acquiring valuable skills.
Education
Master of Arts - Human Resources Management
De Montfort University
Dubai, United Arab Emirates09.2024
Bachelor of Science - Hotel Management
Andhra University
Visakhapatnam,India05.2022
Skills
- Microsoft Office
- Familiar with HRIS Software
- Time Management
- Organizational Management
- Problem-Solving Skills
- Change Management
- Talent acquisition
- UAE Labor Law
- Leadership Qualities
- Excellent Communication
- Analytical Skills
- Conflict Resolution
Memberships
Student Member in CIPD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Agent
BM Beach Resorts
06.2022 - 06.2023
F&B Intern
ITC Grand Bay
12.2019 - 04.2020
Master of Arts - Human Resources Management
De Montfort University
Bachelor of Science - Hotel Management
Andhra University
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