SAI TEJASWINI MATTA
Dubai
Summary
Results-oriented L1 Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
- Proficient in managing Azure-based environments, including Azure cloud portal, ADF, ADB, Azure Synapse, Power BI, and SSMS.
- Solid understanding of security, and monitoring concepts in cloud environments.
- Excellent problem-solving skills, attention to detail, and ability to thrive in fast-paced environments.
- Dedicated to meticulous documentation of bugs, providing comprehensive reports that include detailed steps to reproduce issues, troubleshooting methodologies, and effective workarounds.
- Committed to optimizing support workflows, implementing robust monitoring solutions, and contributing to the overall reliability and efficiency of systems through continuous improvement initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1 Support Engineer (Data-ops)
Capgemini
12.2020 - 05.2023
- Collaborated with Microsoft as part of GDC team to provide data operations support in azure environments.
- Provided L1 support to troubleshoot and resolve job failures, ensuring minimal downtime and maximum system uptime by coordinating with developers
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Worked closely with cross-functional teams to identify and resolve performance bottlenecks, implement security best practices
- Installed and maintained hardware and computer peripherals to store tangible components.
- Mentored team members, provided technical guidance, and facilitated knowledge sharing to team
- Actively participated in agile project management methodologies, including daily stand-ups, sprint planning, and retrospectives.
Education
Bachelor of Technology - Computer Science
PVP Sidhartha Institute
Vijayawada, India05.2020
Skills
- SSMS, Visual Studio, Azure Data Studio, Logic Apps, Power BI
- Python, JavaScript, SQL
- Incident Management Tool, JIRA
- Azure Data Factory, Azure DataBricks, Synapse Analytics
- Technical Troubleshooting, Customer Service
Certification
- Microsoft AZ 900 (Azure)
- Microsoft DP 900 (Power BI)
Accomplishments
Won “Rising Star Award” for my outstanding performance in handling project efficiently in shorter period.
Personal Information
- Visa Status: On Spouse's Dependent Visa
- Passport Number: U2194145
- Nationality: Indian
Timeline
L1 Support Engineer (Data-ops)
Capgemini
12.2020 - 05.2023
Bachelor of Technology - Computer Science
PVP Sidhartha Institute
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