Customer Relationship Management (CRM): Zoho CRM, Salesforce
Saiyam Aggarwal
Sales and Business Development
Dubai
Summary
Dynamic and results-driven Sales and Business Development Professional with over 3 years of experience driving revenue growth and surpassing performance targets in B2C markets. Skilled networker, adept at cold calling, negotiating, and strategic planning, focusing on maximizing efficiency and sales success. Currently pursuing an MBA to enhance leadership skills and business acumen further.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Manager & Training Advisor
Inc Academy
Dubai
05.2024 - 06.2024
- Increased sales opportunities by 20% through Salesforce, social selling, LinkedIn, events, cold calling, and email marketing.
- Matched prospects’ needs with appropriate products/services.
- Developed trust-based relationships to qualify leads.
- Facilitated successful sales engagements by scheduling targeted meetings/calls between prospects and sales executives.
- Increased reporting accuracy by 15% through detailed monitoring and analysis of weekly, monthly, and quarterly results, providing actionable insights to upper management.
Sales Expert & Training Advisor
Digital Vidya (Global Leader - Digital Marketing)
Gurgaon
04.2023 - 04.2024
- Drove client engagement for CDMM Course across India and Asia-Pacific.
- Achieved alone revenue of 1.7 million from Re-marketed leads, ranking second among team of 25 from July to December 2023.
- Managed real-time lead and conversion tracking using Salesforce CRM, optimizing key performance metrics.
- Expanded sales pipeline by leveraging existing customer references.
- Participated in industry trade shows, expanding brand awareness and generating valuable leads for follow-up efforts.
- Proficient in SEO, SEM, SMM, Email Marketing, Inbound Marketing, Facebook Marketing (with Meta), and Web Analytics for tailored marketing strategies.
Business Development Associate
Alpha Wealth Finance
Delhi
05.2022 - 04.2023
- Elevated client satisfaction by 69% through comprehensive portfolio analysis and personalized client relationship management, measured by Customer Satisfaction Score (CSAT).
- Streamlined team communication by overseeing portfolio distribution to advisors, resulting in more efficient client servicing.
- Devised and executed effective marketing strategies, resulting in increased visibility for new insurance contracts and updates.
- Formulated and executed effective business strategies for top insurance schemes, resulting 30% increase in policy sales.
- Expanded client base through proactive networking, successful cold calling, and leveraging referrals, contributing to 22% growth in clientele.
Operations Representative
Concentrix (SYNNEX Corporation)
Gurgaon
06.2021 - 04.2022
- Achieved 95% customer satisfaction rate by efficiently resolving Amazon retail order issues for North American clients (NAMU) through effective messaging and call support.
- Handled inbound non-voice inventory with over 95% accuracy and maintained high service level adherence.
- Consistently maintained over 80% C-Sat scores by focusing on First Contact Resolution.
- Led team of 20 in managing payment issues and refunds, ensuring meticulous attention to detail and maintaining 98% accuracy rate.
- Expedited Amazon retail orders by collaborating with key US shipping partners, including FedEx, USPS, UPS, DHL, and Blue Dart.
Education
MBA - Sales And Marketing Education
Narsee Monjee Institute Management Studies (NMIMS)
Mumbai, Maharashtra 01.2024 - Current
B.COM - Bachelor of Commerce - Ecommerce
IGNOU
Delhi 01.2021 - 12.2023
Sr. Secondary - Commerce With Maths
NIOS
Gurgaon, Haryana 04.2001 -
High School Diploma -
The G.D Goenka World School
Sohna, Haryana 04.2001 -
Skills
Sales Strategy
Accomplishments
Went to KIOC-Karnataka Institute of Cricket (2017-2018)
Played cricket under the supervision of coach-Irfan Sait (Level 3- KSCA)
Provided as supporting staff under KIOC coaching faculty in the year 2018
Affiliations
Participated in 2 fund raisers in the year 2018: CUPA (Compassion unlimited plus action), AE (All events)
Software
Business Applications: Zoho Creator
Microsoft Office Suite: Excel, PowerPoint, Word
Google Workspace: Google Docs, Google Sheets, Google Slides
Design Tools: Canva
AI and Automation: GPT 40 Chatbot
Adobe Suite: Basic knowledge of Adobe Acrobat and related tools
Interests
Listening to podcasts related to financial education
Playing cricket
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsCareer advancementHealthcare benefitsAdditional Information
I am available for immediate joining as my visit visa is expiring soon.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager & Training Advisor
Inc Academy
05.2024 - 06.2024
MBA - Sales And Marketing Education
Narsee Monjee Institute Management Studies (NMIMS)
01.2024 - Current
Sales Expert & Training Advisor
Digital Vidya (Global Leader - Digital Marketing)
04.2023 - 04.2024
Business Development Associate
Alpha Wealth Finance
05.2022 - 04.2023
Operations Representative
Concentrix (SYNNEX Corporation)
06.2021 - 04.2022
B.COM - Bachelor of Commerce - Ecommerce
IGNOU
01.2021 - 12.2023
Sr. Secondary - Commerce With Maths
NIOS
04.2001 -
High School Diploma -
The G.D Goenka World School
04.2001 -
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