SAJAL DAR
Dubai
Summary
Results-oriented Branch Operations Manager with expertise in team leadership and operational optimisation. Experienced in performance management, sales collaboration, and employee development, contributing to revenue growth and customer satisfaction. Committed to enhancing operational workflows and streamlining processes to support business expansion and compliance with standards.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Branch Operations Manager
Quality International CIS LLC
Dubai
07.2023 - 07.2026
- Managed and oversaw daily branch operations, achieving a 30% increase in operational efficiency and a 15% improvement in resource management.
- Coordinated daily branch operations, improving operational efficiency by 15% and reducing customer complaints by 20%.
- Successfully collaborated with the sales team, ensuring a 25% growth in branch revenue and surpassing annual targets.
- Mentored and developed a high-performing team, resulting in a 60% increase in employee retention and enhanced service productivity.
- Led team of 15 employees, increasing productivity by 10% through performance management system implementation.
Sales Executive
Quality International CIS LLC
Dubai
07.2023 - 06.2026
- Delivered tailored product presentations and closed high value deals, including 50K+ AED with International Foundation Group (IFG) and 100K+ AED Projects with Granada Projects.
- Increased sales growth by 35% through strategic client acquisition and relationship management.
- Prepared quotations and negotiated contracts while consistently exceeding sales targets.
- Generated leads and built sales pipeline through targeted prospecting and proactive client outreach.
- Managed client follow-ups for payments and resolved customer queries effectively through email communication.
- Utilised ZOHO CRM for tracking sales, payment records, updating SOA (Statement of Accounts), maintaining customer records, and sales forecasting.
Education
Bachelor of Information Technology -
University Of Gujrat
12-2022
Computer Science -
Punjab Group Of Colleges
01-2018
Skills
- Odoo
- ZOHO
- MS Office 365
- Microsoft Teams
- ASANA
- LMS
Certification
- Certified Office Operations (Atton Institute)
- Certified Manager (CM) (Highline Training Institute)
Hard Skills
- Employee Training & Development
- Client engagement
- Decision Making
- Leadership
- Risk Management
- Team Mentoring
- Customer services
- Time Prioritization
Languages
Arabic
Beginner
A1
English
Proficient
C2
Urdu
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Travelling
- Book Reading
- Cooking
- Learning New Languages
- Photography
Addiotional Details
- Dubai Driving Car License (Automatic)
- Marital Status: Single
- Visa Status: Employment Visa
- Date Of Birth: 15-06-1998
Timeline
Branch Operations Manager
Quality International CIS LLC
07.2023 - 07.2026
Sales Executive
Quality International CIS LLC
07.2023 - 06.2026
Bachelor of Information Technology -
University Of Gujrat
Computer Science -
Punjab Group Of Colleges