Sajan Chhetri
Dubai,United Arab Emirates
Summary
Highly skilled professional with extensive experience in customer service, food and beverage knowledge, and staff training. Demonstrates a positive attitude, flexibility, and adaptability while excelling in problem-solving and working well under pressure. Possesses strong planning skills, the ability to work unsupervised, and deliver quality work. Proficient in EPOS systems, cash handling, wine pairing knowledge, allergen awareness, and time management. Fluent in English, Hindi, and Nepali with expertise in barista training and upselling techniques. Career goals include advancing within the hospitality industry while continuing to enhance customer satisfaction and operational efficiency. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work history
Captain waiter
Mr Chow ( Pre- Opening)
Dubai, UAE
04.2025 - Current
- Maintained high hygiene standards to ensure a clean and safe dining experience.
- Resolved customer complaints promptly, restoring client confidence in our services.
- Organised special events and functions, ensuring memorable dining experiences for guests.
- Supported management in coordinating promotional events, successfully increasing patronage.
- Handled cash transactions accurately, maintaining the financial integrity of the establishment.
- Coordinated staff rota for smooth shift transitions.
- Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
- Regularly refreshed table settings contribute to an appealing dining ambience.
HEAD WAITER
TOTO’ Restaurant (Pre-Opening)
UAE
05.2024 - 08.2025
- Personalising greeted patrons while improving the guest experience
- Promoted daily chef specials & made recommendations, including details of preparation
- Sold premium cocktails, bottles of wine, appetisers, and desserts to every table, especially for special occasions
- Attended to detail with an ability to speak clearly and listen well, plus picking up shifts with minimal notice
- Able to work in a teamwork environment with other servers and the kitchen to establish a flow
- Aware of different types of mocktails, Cocktails, wines & spirits.
- Promoted special events at the restaurant, resulting in increased bookings.
- Resolved customer complaints promptly, fostering a positive dining environment.
SHIFT SUPERVISOR
M.H Alshaya Group / Starbucks
UAE
10.2020 - 03.2024
- Managed shift operations whilst ensuring customer satisfaction.
- Coordinated staff training for improved service delivery.
- Improved team cohesion by implementing effective communication strategies.
- Delegated tasks to staff members to ensure efficient shift operation.
- Fostered a positive work environment, resulting in increased employee morale.
- Streamlined processes for better productivity with organised systems and procedures.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Facilitated smooth handovers between shifts for seamless business operations.
Education
Diploma in Hospitality & hotel management -
(+2) Borad of HESB Nepal
Skills
- Positive attitude
- Flexibility
- Adaptability
- Work ethic
- Team-oriented
- Problem-solving
- Work well under pressure
- Having strong planning skills
- Ability to work unsupervised & deliver quality work
- Staff training
- Multi-tasking
- Customer service
- Food and beverage knowledge
- Cash handling
- Food hygiene practices
- Wine pairing knowledge
- Allergen awareness
- Time management
- EPOS systems proficiency
- Barista training
- Upselling techniques
- Handling difficult customers
- Multi-Tasking capability
- Adaptable to shift work
- Personal presentation excellence
Timeline
Captain waiter
Mr Chow ( Pre- Opening)
04.2025 - Current
HEAD WAITER
TOTO’ Restaurant (Pre-Opening)
05.2024 - 08.2025
SHIFT SUPERVISOR
M.H Alshaya Group / Starbucks
10.2020 - 03.2024
Diploma in Hospitality & hotel management -
(+2) Borad of HESB Nepal
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