Sajana Ghalan
Dubai,United Arab Emirates
Summary
To leverage my experience as a Spa Attendant in providing exceptional customer service and ensuring a luxurious and relaxing experience for guests, contributing to the overall success and reputation of the hotel spa.
Overview
4
4
years of professional experience
Work history
SPA Attendant
Atlantis the Royal
Dubai, UAE
01.2023 - Current
- Greeting and welcoming guests, conducting tours of the spa facilities, offering refreshments, maintaining a clean and organized environment, and managing appointment bookings.
- Maintained clean, tidy and sanitized workstations for minimized staff and customer risk.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
Housekeeping Attendant
Samana hotel
, Nepal
02.2021 - 11.2022
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Delivered extra linen and toiletries to meet guest needs.
- Cleaned surfaces to preserve professional standards and minimize infection risks.
- Secured guest rooms after performing housekeeping services.
- Followed health and safety standards governing correct use of chemicals.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Sanitized bathrooms to uphold strict hygiene and infection control procedures.
- Delivered outstanding service to boost customer retention and referrals.
Education
Education Major Health +12 -
Makawanpur Multiple Campus
Skills
- Attention to Detail
- Time Management
- Multitasking
- Professionalism
- Stock management
- Customer Service
- Client communication
- Deep cleaning
- Beverage preparation
Accomplishments
Attendant of the month April 2024
Languages
English
Hindi
Nepali
Timeline
SPA Attendant
Atlantis the Royal
01.2023 - Current
Housekeeping Attendant
Samana hotel
02.2021 - 11.2022
Education Major Health +12 -
Makawanpur Multiple Campus
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