SAJAR IMRAN
Dubai,UAE
Summary
Results-driven Lead GCC Partnerships Manager with a proven track record in strategic acquisitions, revenue growth, relationship management and market expansion across the GCC. Expertise in negotiating high-value partnerships, managing multi-million-dollar portfolios, and driving cross-functional collaboration to scale operations and enhance company visibility.
Overview
4
4
years of professional experience
Work History
Lead GCC Partnerships Manager
Grubtech
Dubai, UAE
05.2024 - Current
- Led GCC partnerships and expansion efforts through acquisitions, successfully acquiring multiple key players in the region and driving significant business growth.
- Developed and executed a strategic acquisition roadmap, strengthening the company’s market presence and expanding its footprint across the GCC.
- Negotiated and secured high-value partnerships, resulting in a substantial increase in partner-driven revenue and long-term business sustainability.
- Nurtured strong relationships with acquired partners, ensuring seamless integration, operational efficiency, and maximized revenue extraction by 46.83%.
- Developed and executed global partnership strategies, launching four new international markets, contributing to a significant increase in revenue.
- Secured high-value partnerships, driving over 300K+ USD in new business within two quarters.
- Managed a portfolio of 20+ strategic partners, fostering long-term relationships, optimizing partner-driven revenue growth.
- Collaborated cross-functionally with sales, product, and marketing teams to launch successful co-branded marketing campaigns, increasing brand visibility in new and existing regions.
- Monitored and reported on key performance metrics for all global partnerships, including partner-generated revenue, customer acquisition rates, and market penetration.
- Represented the company at global industry events, building relationships with potential partners and enhancing the company’s global brand reputation.
- Streamlined workflows between the company and partner establishments, increasing operational efficiency.
- Collaborated with internal teams for seamless partnership integration.
- Coordinated regular meetings with key stakeholders to discuss partnership progress and challenges.
- Identified potential partners using market research and analysis.
- Worked with sales team to maximize partnership opportunities, driving revenue growth.
- Streamlined data visualization and reporting processes and workflows through Hubspot and Partnership Management dashboards to enhance decision-making.
- Improved pipeline management for better partnership insights and efficiency.
Customer Success Specialist
Grubtech
Dubai, UAE
04.2023 - 05.2024
- Assisting customers in getting started with the product or service, providing training and resources to ensure customers can use it effectively
- Regulated formal reviews and feedback sessions with customers to ensure customer satisfaction and retention
- Managing a portfolio of key enterprise client accounts, ensuring customers needs are met, and building strong, long-term client relationships
- Gathering customer feedback regarding product features, usability, and service quality; sharing insights with relevant teams like product development or marketing to help improve the product or service
- Encouraging renewals and identifying opportunities for upselling or cross-selling products and services to existing customers
- Responding to customer inquiries and resolving issues or complaints promptly and effectively
- Contributing to the development and implementation of customer success strategies and processes to enhance customer experience and retention
Onboarding Specialist
Grubtech
Dubai
04.2022 - 03.2023
- Successfully onboarded, trained, and deployed all new customers, ensuring a smooth transition from the initial sign-up phase
- Collaborated with sales, support, and operations teams to guarantee that each phase of the customer journey aligns with and exceeds customer expectations
- Developed and standardized repeatable onboarding processes, resources, and frameworks, enhancing the efficiency and effectiveness of the customer onboarding experience
- Effectively managed the transfer of customer relationships to a Customer Success Manager post onboarding, ensuring continuity and sustained customer satisfaction
- Conducted comprehensive training for new hires in Egypt, focusing on customer onboarding roles and responsibilities
Customer Success Intern
Grubtech
Dubai
10.2021 - 04.2022
- Database administration and maintained company's user guide
- Created written and visual training manuals for customers
- Onboarded and managed low-touch base customers and assisted account managers with the onboarding of their customers
Sales Development Representative
Grubtech
Dubai
06.2021 - 09.2021
- Researched and identified potential leads through tools like LinkedIn, CRM systems, and other sales platforms
- Reached out to prospects through various channels such as cold calls, emails, and social media to initiate contact and build interest
- Qualified inbound leads and ensured they are a good fit for the company's products or services
- Engaged with prospects to understand their needs, pain points, and whether the company's solution is a good fit
- Conducted initial discovery calls to assess the prospect's interest and qualify them as sales-ready
- Handed over qualified leads to the account executives for further development and closing
Education
BBA - Business Management
Middlesex University
Dubai05.2022
SECONDARY SCHOOL -
The City School
07.2016
Skills
- Global Market Expansion
- Strategic Partnership Development
- Contract Negotiation and Compliance
- Revenue Growth & KPI Management
- Cultural Awareness
- Relationship Management
- Analytical Skills
- Relationship Building
- Strong verbal & written communication
- Problem Solving
- Adaptability and flexibility
- Partnership development
- Strategy implementation
- CRM Software proficiency
- Cross-Functional coordination
- Product knowledge
Languages
English
Fluent
Urdu
Native
Timeline
Lead GCC Partnerships Manager
Grubtech
05.2024 - Current
Customer Success Specialist
Grubtech
04.2023 - 05.2024
Onboarding Specialist
Grubtech
04.2022 - 03.2023
Customer Success Intern
Grubtech
10.2021 - 04.2022
Sales Development Representative
Grubtech
06.2021 - 09.2021
BBA - Business Management
Middlesex University
SECONDARY SCHOOL -
The City School
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