Sajed Ahmed
Dubai,UAE
Summary
A highly competent IT Support Officer with a proven track record in providing specialist technical and helpdesk support. Extensive experience in front-line roles, resolving complex technical IT issues for clients and colleagues. Possesses excellent client-facing skills, natural problem-solving abilities, and strong analytical skills. Adept at contributing to the development of best practices, procedures, and policies within an organization. I am currently seeking a challenging IT support position with a forward-thinking and ambitious company.
Overview
13
13
years of professional experience
Work history
IT Support Officer
Fly Dubai Airlines Ext Jumbo Electronics
Dubai
03.2022 - Current
- Performed maintenance and troubleshooting on a wide range of IT hardware (HP, Fujitsu, CUSTOM)
- Improved asset tracking efficiency through meticulous inventory management of IT hardware and licenses
- Specialized in Windows administration and migration (Windows 7 to Windows 10)
- Installed and managed Kaspersky Endpoint Security
- Supported application management for Departure Control Systems, EZETAP, and Boarding Pass printers.
Desktop Support Engineer
Adroit Info Tech
Aurangabad
03.2019 - 02.2022
- Installed, updated, and troubleshooted Windows operating systems and hardware
- Managed maintenance schedules for PCs, laptops, printers, and accessories
- Handled client repairs and maintained parts inventory to ensure availability.
IT Support Officer
Fly Dubai Airlines Ext Jumbo Electronics
Dubai
01.2018 - 01.2019
- Conducted root cause analysis and documented daily call logs
- Managed laptop preparation, Outlook backup, and OneDrive configuration
- Supported Departure Control Systems application management.
IT Support Officer
Amplex Emirates LLC
Abu Dhabi
06.2017 - 12.2017
- Controlled electrical devices remotely using advanced wireless and GPS-enabled remote-control systems, leading to a 20% improvement in operational efficiency and a 30% reduction in manual intervention tasks
- Delivered exceptional customer service for automated meter reading (AMR) by providing comprehensive reports detailed displays, and accurate profiles, resulting in a 25% decrease in customer inquiries and a 15% increase in customer satisfaction
- Improved operational efficiency by 20% through remote control of electrical devices.
IT Support Officer
Qualsoft Systems Pvt Ltd
Aurangabad
10.2015 - 03.2017
IT Support Specialist
Al-Reziza Software
Jeddah
09.2011 - 09.2015
Education
Master’s Degree in Computer Applications (MCA) -
Dr. B.A. Marathwada University
Bachelor’s Degree in Computer Applications (BCA) -
Dr. B.A. Marathwada University
Skills
IT Assistance: Provided IT assistance to staff and customers
End-User Training: Trained end-users on hardware functionality and software programs
SystemMonitoring: Monitored hardware, software, and system performance metrics
SoftwareUpdates: Updated computer software and upgraded hardware and systems
DatabaseMaintenance: Maintained databases and ensured system security
TechnologicalTrends: Kept track of technological advancements and trends in IT support
EmailConfiguration: Configured Outlook Express and MS Outlook for clients
Hardware and Software Installation: Installed and configured computer hardware, software, systems, networks, printers, and scanners
SystemMonitoring: Monitored and maintained computer systems and networks
Service Issues: Responded in a timely manner to service issues and requests
TechnicalSupport: Provided technical support across the company, both in person and over the phone
ServerInstallation: Installed Windows Server and SQL Server
ActiveDirectory Administration: Administered Active Directory, including creating and maintaining user accounts and assigning group permissions
Personal Information
· Marital Status: Married
· Nationality: Indian
· Languages: English, Hindi, and Urdu
· Passport Number: Y1051848 (Expiry Date: May 6, 2034)
Timeline
IT Support Officer
Fly Dubai Airlines Ext Jumbo Electronics
03.2022 - Current
Desktop Support Engineer
Adroit Info Tech
03.2019 - 02.2022
IT Support Officer
Fly Dubai Airlines Ext Jumbo Electronics
01.2018 - 01.2019
IT Support Officer
Amplex Emirates LLC
06.2017 - 12.2017
IT Support Officer
Qualsoft Systems Pvt Ltd
10.2015 - 03.2017
IT Support Specialist
Al-Reziza Software
09.2011 - 09.2015
Master’s Degree in Computer Applications (MCA) -
Dr. B.A. Marathwada University
Bachelor’s Degree in Computer Applications (BCA) -
Dr. B.A. Marathwada University
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