SAJEDA ABU FARIS
Dubai
Summary
Dynamic professional specializing in programme development, marketing, and public relations. Exhibits exceptional leadership and team-building capabilities, cultivating effective collaboration and communication. Proficient in time management and maintaining composure under pressure to accomplish organisational objectives. Committed to utilizing expertise in verbal and written communication to facilitate successful outcomes in upcoming projects.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
16
16
years of professional experience
Work history
Administrative manager
Clinica Sabah
Dubai
01.2025 - Current
- Managed patient records, ensuring compliance with healthcare regulations.
- Coordinated patient appointments, optimising clinic workflow for enhanced efficiency.
- Facilitated communication between medical staff and patients to improve experiences.
- Organised training sessions for new staff, fostering collaboration and knowledge sharing.
- Oversaw administrative functions to boost operational efficiency and support goals.
- Developed streamlined processes to enhance workflow across departments.
- Conducted performance reviews to promote employee development and growth.
Customer Service & Registrations
Zabeel Ladies Club
01.2013 - 01.2023
- Resolved complex customer inquiries and complaints using effective problem-solving techniques.
- Managed daily operations of Customer Service Department, ensuring exceptional service quality.
- Developed and implemented training programmes to enhance staff product knowledge and engagement.
- Streamlined event registration processes to improve efficiency and attendee satisfaction.
- Coordinated feedback collection from members to identify and address service improvement areas.
- Planned and organised conferences, events, and staff activities aligning with organisational objectives.
- Cultivated new business partnerships while maintaining relationships with existing corporate partners.
- Increased club visibility through active participation in UAE and Dubai events.
Relations Manager
The Arab Co. for Manuf Veterinary & Agricultural Arvet
Jordan
01.2010 - 01.2012
- Interacted with guests, providing comprehensive assistance for optimal service utilisation.
- Acknowledged and addressed client queries and expectations promptly.
- Ensured effective scheduling, rescheduling, and cancellation in accordance with ZLC policy.
- Suggested and promoted retail products and additional services across departments.
- Monitored promotional offers to guarantee accurate dissemination of information.
- Analysed customer flow and programme choices, proposing actionable plans for improved profitability.
- Maintained workspace cleanliness while coordinating special requirements with management or teams.
- Handled daily billing and payment collection efficiently.
Education
BA / Bachelor of Arts Degree - Law
Yarmouk University
01.2006 - 1 2011
Skills
- Teamwork
- Time management
- Leadership
- Verbal and written communication
- Composure under pressure
- Team building
- Public Relations
- Marketing
- Programme development
LANGUAGE
Arabic - Native Speaker
Native
English
Fluent
Timeline
Administrative manager
Clinica Sabah
01.2025 - Current
Customer Service & Registrations
Zabeel Ladies Club
01.2013 - 01.2023
Relations Manager
The Arab Co. for Manuf Veterinary & Agricultural Arvet
01.2010 - 01.2012
BA / Bachelor of Arts Degree - Law
Yarmouk University
01.2006 - 1 2011
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