Sajid Ebrahim
IT Manager
Dubai,UAE
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
7
7
years of professional experience
6
6
Certifications
4
4
Languages
Work History
IT Manager
Creative Zone FZ LLC
Dubai, UAE
08.2020 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Wrote policy, procedure and manuals governing internal IT use.
- Partnered with project team members to identify and quickly address problems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Sr IT Engineer
Airolink Building Contracting LLC
Dubai, UAE
11.2017 - 08.2020
- Responsible for understanding employers computer systems,identified areas that needs improvements or overhauls and implemented those changes.
- Created IT/Computer system specific to employer needs which often entails to planning,configuring,testing and monitoring new systems.
- Document system configurations,updates made and new procedure or policy created which is often used by other IT staff or management.
- Co-ordinate with vendors and internal users when implementing new system which would require to set up meetings,present information and order supplies and equipment when working on projects.
- Processed over 4000+ support requests received over 1+1/2 yr for technical assistance on wide range of issues related to hardware and Software.
- Advised other IT staffs regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Technical Support Engineer
Pinnacle Computer Systems LLC
Dubai, UAE
08.2015 - 11.2017
- Research and identify solutions to hardware and software issues.
- Diagnose and troubleshoot technical issues,including account set up and network configuration.
- Track computer system issues through to resolution,within agreed time limits.
- Refer to internal database or external resources to provide accurate tech solutions.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Prioritize and manage several open issues at one time.
- Talk clients through series of actions,either via phone,email or chat until issue is solved.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
Education
NVQ Level 3 - Electronics & Communication
N.C.E.T
BangaloreSkills
Documentation and reporting
Risk mitigation planning
Requirements analysis
Budget administration
Security planning
Infrastructure development
Training and Development
Teamwork and Collaboration
Certification
Manage Engine Certified Engineer.
Accomplishments
- Deployed MDM across organization completing it with accuracy and efficiency.
- Supervised team of 14 staff members.
- Achieved AADDS by introducing Azure AD for domain services.
- Used Microsoft Power AI to automate invoice processing across departments minimizing manual inheritance.
- Resolved product issue through consumer testing.
- Documented and maintained KB library which led to less ticket resolution time for the team.
- Received certification of appreciation for succesfully implementing AADDS across the organization.
Technical Proficencies
- Microsoft M-365.
- Acronis.
- Zoho One.
- Manage Engine.
- Fortinet.
- Perception Point.
- Crowdstrike.
- Sentinel One.
- Sophos.
- Synology.
- Mac OS/Windows.
- Cisco Umbrella.
- Service Desk.
- Microsoft AADDS.
- Intune MDM
Timeline
IT Manager
Creative Zone FZ LLC
08.2020 - Current
Sr IT Engineer
Airolink Building Contracting LLC
11.2017 - 08.2020
Technical Support Engineer
Pinnacle Computer Systems LLC
08.2015 - 11.2017
NVQ Level 3 - Electronics & Communication
N.C.E.T