Sajid Ambali

As an operations manager at Qbel Facility Management, I am responsible for overseeing the daily operations of the facility management services. Your role involves ensuring that all services are delivered efficiently, on time, and to the highest standards. You will lead a team, manage client relationships, and implement operational strategies to enhance service delivery and operational efficiency.

• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Key Responsibilities:

• Operational Management: Oversee the daily operations of facility management services, including maintenance, cleaning, security, and other support services.
  Ensure compliance with company policies, industry standards, and safety regulations.
  Develop and implement operational procedures and best practices to enhance service delivery and efficiency.
• Team Leadership: Lead, mentor, and manage a team of facility management staff, including supervisors, technicians, and support personnel.
  Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team skills and knowledge.
  Foster a positive work environment and promote teamwork and collaboration among staff.
• Client Relationship Management: :Act as the primary point of contact for clients, addressing their needs and concerns promptly and professionally.
  Maintain strong relationships with clients to ensure satisfaction and retention.
  Conduct regular meetings with clients to review service performance, address issues, and discuss improvements.
• Resource Management: Manage budgets, resources, and inventory to ensure cost-effective operations.
  Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality.
  Ensure the availability and proper maintenance of equipment and supplies.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Performance Monitoring and Reporting: Monitor service delivery performance through key performance indicators (KPIs) and service level agreements (SLAs).
  Prepare and present operational reports to senior management, highlighting achievements, challenges, and areas for improvement.
  Implement corrective actions to address performance issues and enhance service quality.
• Strategic Planning: Develop and implement strategic plans to improve operational efficiency and service delivery.
  Identify and assess new business opportunities, contributing to the company’s growth and expansion.
  Stay updated with industry trends, innovations, and best practices to ensure the company remains competitive.

Achievements:

• Successfully improved operational efficiency, resulting in a 15% reduction in costs while maintaining service quality.
• Led a team to achieve a client satisfaction rate of 95% through effective relationship management and service delivery.
• Implemented a new inventory management system, reducing downtime by 20%.

Professional Skills:

• Operational Strategy Development
• Team Leadership and Management
• Client Relationship Management
• Budget and Resource Management
• Performance Monitoring and Reporting
• Strategic Planning and Implementation
• Compliance and Safety Management

Personal Attributes:

• Highly organized with strong attention to detail.
• Proactive and able to anticipate and address potential issues.
• Committed to continuous improvement and excellence in service delivery.
• Adaptable and able to thrive in a fast-paced environment.
• Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• As an Operations and Property Manager specializing in facility management and real estate, my role involved overseeing the day-to-day operations and maintenance of commercial properties, ensuring optimal functionality, safety, and tenant satisfaction
• Key duties and responsibilities included: Managing all aspects of property operations, including maintenance, repairs, security, and tenant services, to maintain high standards of quality and functionality
• Developing and implementing maintenance programs and schedules to ensure timely and cost-effective upkeep of facilities, including HVAC systems, plumbing, electrical systems, and building infrastructure
• Conducting regular inspections of properties to identify maintenance issues, safety hazards, and areas for improvement, and coordinating corrective actions as necessary
• Managing vendor relationships and service contracts for facility maintenance, janitorial services, landscaping, and security, negotiating terms and pricing to optimize cost-effectiveness and service quality
• Overseeing tenant relations, including lease negotiations, tenant communications, and conflict resolution, to foster positive relationships and ensure tenant satisfaction
• Developing and implementing emergency preparedness and response plans to address potential risks, such as natural disasters, security incidents, and health emergencies, and coordinating response efforts as needed
• Maintaining accurate records of property maintenance, repairs, expenses, and tenant communications using property management software systems
• Monitoring market trends, property values, and competitor activity to inform strategic decision-making and identify opportunities for property improvement and value enhancement
• Ensuring compliance with regulatory requirements, building codes, and safety standards governing commercial properties, and implementing necessary measures to mitigate risks and maintain compliance.

• As an Operations and Property Manager specializing in facility management and real estate, my role involved overseeing the day-to-day operations and maintenance of commercial properties, ensuring optimal functionality, safety, and tenant satisfaction
• Key duties and responsibilities included: Managing all aspects of property operations, including maintenance, repairs, security, and tenant services, to maintain high standards of quality and functionality
• Developing and implementing maintenance programs and schedules to ensure timely and cost-effective upkeep of facilities, including HVAC systems, plumbing, electrical systems, and building infrastructure
• Conducting regular inspections of properties to identify maintenance issues, safety hazards, and areas for improvement, and coordinating corrective actions as necessary
• Managing vendor relationships and service contracts for facility maintenance, janitorial services, landscaping, and security, negotiating terms and pricing to optimize cost-effectiveness and service quality
• Overseeing tenant relations, including lease negotiations, tenant communications, and conflict resolution, to foster positive relationships and ensure tenant satisfaction
• Developing and implementing emergency preparedness and response plans to address potential risks, such as natural disasters, security incidents, and health emergencies, and coordinating response efforts as needed
• Maintaining accurate records of property maintenance, repairs, expenses, and tenant communications using property management software systems
• Monitoring market trends, property values, and competitor activity to inform strategic decision-making and identify opportunities for property improvement and value enhancement
• Ensuring compliance with regulatory requirements, building codes, and safety standards governing commercial properties, and implementing necessary measures to mitigate risks and maintain compliance.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

Leveraged diverse industry expertise across IT and real estate to consult for Pride Holding, a multinational conglomerate, on projects across various countries, including Nepal, Bangladesh, Sri Lanka, Bhutan, and Ukraine. Key responsibilities included:

• Business Development & Market Expansion: identified and secured new business opportunities in international markets.
• Project Management: Led and coordinated cross-functional projects across diverse industries like IT and real estate.
• Technical & Research Expertise: Provided technical and research support for project execution.
• Multilingual & Cross-Cultural Communication: Effectively communicated and collaborated with stakeholders across various countries and cultures.

Key Responsibilities:

• Performed comprehensive inspections, troubleshooting, repairs, and modifications on aircraft to ensure airworthiness and operational safety. (This emphasizes your role in safety)
• Conducted pre-flight checks to identify and rectify any potential issues before flights.
• Maintained detailed records of all maintenance activities for regulatory compliance.
• Collaborated with fellow engineers and technicians to diagnose and resolve complex problems. (Highlights teamwork)
• Upholding strict adherence to all safety regulations and aviation industry standards.