Solution Architect with 10+ years of customer relationship management and implementation support. Highly skilled in managing complex financial applications and upgrades for ongoing efficiency and achievement of corporate objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Product Implementation
Dubai Police|Digital Transformation: The game changer of ATM services as Omni-channel, was part of team during this complete revamp of Dubai police and introducing the Dubai Smart Police stations.
Emirates NBD: Part of first implementation & design of new era towards the digital transformation on ATM channel by introducing interactive solution on ATM. This is the first in the Gulf region.
Mashreq Bank: Disruptive innovation by introducing the real time check clearing system which significantly reduces the cost. Part of system design and implementation team.
Digital Transformations: Playing vital role in all digital transformation where Bank branches become digital branches.
Ownership and talking responsibility of the assigned tasks.
Strongly believes on team work and create the working environment friendly to utilize the productivity.
High trust level with the management and customers.
Play multiple job rules in case of resources unavailability with smart working methodology.
Leadership qualities.
Global Excellence Award by NCR- world wide
Regional APEX Award awarded by NCR PS (MEA)
Best Performer Awarded by NCR.
NCR APTRA e Marketing - The multichannel (ATM/CRM/Contact Center/Email) marketing solution that targets the customer and generate the leads from it. Have sound knowledge of the complete system business logic/consultation/implementation being the only person in this region (Middle East) who is providing support to customers as well as development team during implementations.
Key Clients: ENBD/Mashreq/NBO(Oman)/HBL (via NCR Pakistan team).
Training Attended in USA by NCR Global Team.
APTRA Interactive Teller – NCR’s solution to enable digital branches of future Complete knowledge of the system. Various implementations in the region including the Business trainings.
Key Clients: ENBD/Mashreq/NBO(Oman)/Alizz Bank Oman.
APTRA Advance NDC/EM V/XFS: NCR’s flagship and core ATM products Have ability to comprehend ISO/Reference manuals of AANDC & EMV and provide consultancy to customers accordingly. Been heavily engaged in driving implementation and support for these in UAE.
Training Attended in UK by NCR Core Engineering Team.
ePO Mcafee - Whitelisting software security solution for Financial industry Various implementations/support, having experience with the certification with NCR and Non-NCR applications.
Certification/Training: Attended in UK.
APTRA Exchange /iSuite /iCCs/Personalization Server – NCR’s monitoring and cheque clearing solutions Proficient in implementation and support for all these solutions.
RDMS - Creating the complex installers make easy for implementations and seamless remotely.
Gold Image Development for CEs/Technical Installation Manual: NCR has customer Windows OEM along with variety for ATM models and different profiles, creating the single installation package for smooth installation of ATM financial application.
Have very strong relationship with UAE top Banks including Global accounts. Experience to work and manage multicultural environments.