Sajid Hussain
Dubai,UAE
Summary
- An Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Worked including Banking, Debt Collection, Supervising, and Administration assistant, Customer service representative, in a dynamic environment. Seeking a Challenging Position to progress further in the same field and likes to grow with the organizational goals and its success.
- Team player, telephonic skills, Relationship management, good listening, negotiation skills customer services, and extensive cross-culture exposure.
Goal-oriented individual seeking to gain work experience and apply leadership skills. Possesses strong objective to serve customers, renew contracts and preserve trusting relationships. Flexible to work in fast-paced environments.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work history
Agency Relationship Manager
EMIRATES ISLAMIC BANK
08.2016 - 11.2024
- Performing as a RM (Relationship Manager
- Handling international and local Agencies for Financial Remediation
- Filing & releasing the police case
- Portfolio: Business Finance
- Skills: Banking - Debt Collection, Debt Collection, Cash Handling, Follow-up, Credit Management, Negotiation, Forward Flows, Customer Relations, Customer Service, Personal Loans, Credit Cards
- Coordinated with cross-functional teams, ensured smooth project execution.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Improved payment rates with consistent follow-ups.
- Developed strategies for increasing collection rates.
- Established trusted client relationships to grow business portfolio.
- Ensured compliance to law by adhering to all legal requirements during collections.
- Conducted research on debtor's financial status, optimised debt recovery efforts.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
Debt Collection Officer
EMDC - Emirates Management & Debt Collection
Abu Dhabi
10.2015 - 07.2016
- Company Overview: Abu Dhabi, UAE
- Working on write-off portfolio of different Banks And Bounce cheque A/C
- Follow up callings on default accounts
- Managing Credit Card & Personal Loan portfolio of different Banks
- Skip tracing via different Channels in khalidya police station
- Abu Dhabi, UAE
- Portfolio: ENBD (Auto Finance, Personal Loans, Credit Cards), CBI Commercial Bank International (Auto Finance, Personal Loans, Credit Cards), Bounced Cheques (Individual & Corporate)
Debt Collection Officer
First Solution Management Services (FSMS)
Dubai
10.2013 - 09.2015
- Company Overview: Dubai, Debt Collection Agency
- Work on all accounts as allocated by the Collection Manager
- To follow up and collect on all overdue, delinquent customers
- Meet Targets set on flow and delinquency & Cash Collection rates
- Minimize forward flow of buckets
- Conduct Field visit If customer is unable to find or If required
- Identifying and follow up of nonstarter/skip cases in a timely manner
- Skip Tracing & Labor Check by UAE Ministry of Labor web service portal, tracing from Social Media & Job Portals for skip customers
- Send collection standard letters /SMS/Emails to un-contactable customers
- Handle number of calls/contact & follow-up on customer's commitment to pay
- Working with team to unite in a single culture, promoting unity of purpose
- Making outbound and/or taking inbound calls
- Advise customer or guarantor of consequences for failure to make or break an arrangement and consider realizations action
- Contact to Default Customer's Reference Person's
- To find out customer
- Ensure customer problems are identified and properly address
- To ensure that the system is appropriately updated about each call and communications shared with the customers, ensure that no account is left unworked
- Dubai, Debt Collection Agency
Collection Officer
Barclays Bank
Dubai
01.2009 - 01.2011
- Company Overview: Dubai, UAE
- Worked as senior collection officer looked for more than 160 Customers per month
- (IN CARDS)
- Achieved the Best Performance Certificate of the year
- Been promoted from collection to field collection Team and handling them when T.L is not available
- Provide customer oriented service at all times relating to specific sales issues
- Reporting to head of collect Implementing new strategies for collections Ions
- Implementing new strategies to motivate the collections staff
- Dubai, UAE
Sales Executive
Barclays Bank
Dubai
04.2008 - 01.2009
- Company Overview: Dubai, UAE
- Working for the Barclays Bank Credit Cards Sales
- Worked for six months in cards sales and delivering the best performances during the short spam of the time
- Dubai, UAE
Education
Bachelors Degree -
Peshawar University
Diploma of associate Engineer - undefined
Skills
- Debt Collection
- Cash Handling
- Follow-up
- Credit Management
- Negotiation
- Forward Flows
- Customer Relations
- Customer Service
- Personal Loans
- Credit Cards
- Public relations
Certification
- Certificate of Accreditation
- Annual Training Road map
- Collection Induction Training
- Calling Techniques
- Cash Handling
Personal Information
- Date of birth: 11/08/79
- Gender: Male
- Nationality: Pakistani
- Marital status: Married
- Religion: Islam
- Visa status: Employment
Timeline
Agency Relationship Manager
EMIRATES ISLAMIC BANK
08.2016 - 11.2024
Debt Collection Officer
EMDC - Emirates Management & Debt Collection
10.2015 - 07.2016
Debt Collection Officer
First Solution Management Services (FSMS)
10.2013 - 09.2015
Collection Officer
Barclays Bank
01.2009 - 01.2011
Sales Executive
Barclays Bank
04.2008 - 01.2009
Diploma of associate Engineer - undefined
Bachelors Degree -
Peshawar University
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