SAJID KHAN
Dubai,UAE
Summary
Results-driven Insurance Coordinator offering 6 year proven success in maximising reimbursement from wide range of insurance providers. Accomplished in improving accounts receivable and account management when providing exceptional service to patients. Eager to bring talent and expertise to growing motor organisation.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Tata AIG General Insurance Company Limited
Mumbai , India
2018.02 - 2024.01
- Processed claims from receipt, entering details on appropriate computer and manual records systems.
- Identified significant trends and directed to line management.
- Maintained working knowledge of all relevant internal and external insurance policies.
- Collected information on relevant loss and potential loss incidents.
- Supported efficient claims processing by adhering to established processes.
- Verified information for renewals and declarations of externally insured policies.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
Customer Service Executive
Tata AIG General Insurance Company Limited
Mumbai
2017.07 - 2018.02
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Increased client retention by 12% through outstanding account management.
- Offered detailed product and service advice based on customer needs.
- Explained benefits and advantages of different product and service offerings to customers.
- Responded to customer queries and provided excellent customer service.
- Followed up customer queries to check provided solutions met expectations.
Team leader - CRM operations
Dreamz Integrated LTD
Mumbai
2016.01 - 2017.07
- Tailored campaigns for specific objectives based on project brief.
- Managed calendar for multiple CRM channels, tracking progress and reporting results.
- Boosted customer retention by coordinating launch of new loyalty programme.
- Improved performance and user experience through strategic system administration and maintenance.
- Gathered insights from stakeholders and users to align product evolution with current regulations and business needs.
- Liaised with stakeholders and wider programme project managers to review, plan and implement updates.
Education
Bachelor of Commerce - Commerce & Management
Valia C.L. College of Commerce
Mumbai / India2017
High School Diploma -
KHMW. Junior College Of Commerce & Science
Mumbai / India 2012.06 - 2014.04
GED -
J A Meghani English High School
Mumbai / India 2001.06 - 2012.04
Skills
- Employee management
- Business management
- Contract management
- Insurance risk analysis
- Customer service
- Business development
- Account analysis expertise
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Additional Information
- www.enhancv.com Powered by
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Marathi
Advanced
Accomplishments
- Collaborated with team of 3 in development of Automation Projects.
- Supervised team responsible for executing well on projects, leading to 12% increased revenue.
- Implemented automated process, streamlining work and increasing efficiency 12%
Certification
- Certified Project Management Professional
Timeline
Deputy Manager
Tata AIG General Insurance Company Limited
2018.02 - 2024.01
Customer Service Executive
Tata AIG General Insurance Company Limited
2017.07 - 2018.02
Team leader - CRM operations
Dreamz Integrated LTD
2016.01 - 2017.07
High School Diploma -
KHMW. Junior College Of Commerce & Science
2012.06 - 2014.04
GED -
J A Meghani English High School
2001.06 - 2012.04
Bachelor of Commerce - Commerce & Management
Valia C.L. College of Commerce
- Certified Project Management Professional
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