SAJID ZAKARIYA
Dubai,DUBAI
Summary
Driven PRO in JAFZA and Techno Park-Dubai with 13 years of expertise, renowned for evaluating operational requirements and crafting solutions to reduce costs, enhance revenues, and boost customer satisfaction. Highly resourceful and organized, with a proven track record in leadership and team building.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Public Relation Officer
SGS Gulf Ltd
11.2023 - Current
- Serve as primary liaison between the organization and governmental agencies. Manage all documentation and administrative tasks related to Government Procedures, including Visas Permits, Licenses Lease, and other Regulatory requirements.
- Comprehensive insights into the Dubai Trade Portal and the DAFZA Portal.
- Efficiently manage all Government-Related affairs in JAFZA and DAFZA, including obtaining approvals and submitting documents through the portals, with meticulous attention to detail.
- Ensure adherence to all applicable laws, regulations, and policies. Coordinate with various government agencies to promptly address and resolve any issues or concerns.
- Effectively collaborate with government bodies (including Immigration, MOHRE, DCC, Consulates, Licensing and Renewal authorities), ensuring prompt and dependable handling of employee-related legal documents such as visa processing, cancellations, and renewals.
- Facilitate the enrollment of employees in medical insurance plans in partnership with insurance agents, ensuring thorough coverage and adherence to regulatory standards.
- Vast experience in handling mainland visa applications for employees, with in-depth knowledge of documentation requirements and immigration processes.
- Meticulous attention to detail to guarantee precision in visa processing and adherence to regulations.
Operation Supervisor
Zajel Courier Company (JAFZA & NIP Mail Room)
03.2011 - 10.2023
- Overseen over 10 years of operational experience managing the JAFZA & Techno Park Mail Room with a consistent track record of achieving 100% client satisfaction.
- The Supervisor of Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. Manages and oversees a team of 15 employees, ensuring smooth day-to-day operations.
- Create and execute operational procedures to improve productivity, quality, and safety.
- Overseeing all communication with JAFZA regarding the logistics of deliveries/collections for all JAFZA services, such as visa processing for New Residents, Renewal and Cancellation of Residence Permits, and Licensing and Leasing Documents with the Commercial Department. Handling Offshore Documents as well.
- Operations ensures everything operates punctually and precisely in a fast-paced environment that demands swift transaction speeds, pinpoint accuracy, and complete transparency. Maintain regular follow-ups with couriers regarding deliveries and collections as per the KPIs defined in our SLA.
- Compiling the monthly staff attendance records and submitting them to the HR department for final review before forwarding to the finance department.
- Managed all Dubai Immigration counters and health department (DHA) counters positioned by Zajel.
- Work together with cross-functional teams to optimize operations and swiftly address issues.
Operation Supervisor
EMPOST COURIER COMPANY
03.2005 - 10.2010
Education
BACHELOR OF COMMERCE - Commerce
UNIVERSITY OF CALICUT
COLLEGE OF COMMERCE04.2003
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- Internal Audit Certification on ISO
9001:2008 Quality Management
System in 2016. - Internal Audit Certification on ISO
14001:2015 and OHSAS 18001:20072007 Environment and Occupational Health and Safety Management System - Self & Time Management Conducted
by Spearhead training in April 2015. - Communications to Serve Conducted
by Dale Carnegie Training in July 2012.
Languages
English
Arabic
Hindi
Malayalam
Personal Information
- Passport Number: V6434357
- Date of Birth: 05/11/82
- Nationality: Indian
- Driving License: Yes (light Vehicle)
- Visa Status: Employment
Projects
• JAFZA Mail Room Dubai
• Immigration (GDRFA)
• Dubai Health Authority (DHA)
• Road and Transport Authority (RTA)
• Dubai Customs
Timeline
Public Relation Officer
SGS Gulf Ltd
11.2023 - Current
Operation Supervisor
Zajel Courier Company (JAFZA & NIP Mail Room)
03.2011 - 10.2023
Operation Supervisor
EMPOST COURIER COMPANY
03.2005 - 10.2010
BACHELOR OF COMMERCE - Commerce
UNIVERSITY OF CALICUT
- Internal Audit Certification on ISO
9001:2008 Quality Management
System in 2016. - Internal Audit Certification on ISO
14001:2015 and OHSAS 18001:20072007 Environment and Occupational Health and Safety Management System - Self & Time Management Conducted
by Spearhead training in April 2015. - Communications to Serve Conducted
by Dale Carnegie Training in July 2012.
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