SAJINA KUMARI SYANGTAN
Dubai,United Arab Emirates
Summary
Dedicated Workforce Management Specialist with expertise in scheduling, critical thinking, and effective communication. Committed to safety compliance and high-quality client service, with a strong focus on detail and inventory management. Ready to leverage skills to enhance operational efficiency and support organisational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Shift manager
Joe & The Juice
Dubai , United Arab Emirates
2025.09 - Current
- Delivered excellent customer service by overseeing staff training programmes, enhancing team capability to meet customer needs.
- Resolved customer complaints promptly to maintain consistent service standards.
- Created efficient shift schedules to enhance staffing coverage to improve operational efficiency.
- Facilitated training sessions for new employees to foster skills development and establish mentoring relationships, improving overall team performance.
- Improved team morale through clear communication and constructive feedback practices.
- Conducted regular staff meetings to update team on company policy changes.
- Oversaw inventory management processes to minimise waste, optimising resource usage and reducing costs.
- Reported key metrics to upper management for business decision-making processes.
- Estimated costs by generating reports and maintaining detailed records.
Trainer
Joe & The Juice
Dubai , United Arab Emirates
2024.08 - 2025.08
- Collaborated with management to draft personalised employee development plans, enhancing employee engagement.
- Tailored training modules to improve staff productivity during each scheduled course.
- Prepared clear training materials that made course content easy to follow for participants.
- Maintained participant progress logs during course delivery to track individual development.
- Coordinated team-building sessions to foster collaboration and improve team dynamics.
Barista
Joe & The Juice
Dubai , United Arab Emirates
2023.01 - 2024.07
- Managed high volume orders at peak times while maintaining service quality.
- Maintained clean café area while efficiently preparing customer orders.
- Recommended specific coffee blends to enhance customer satisfaction. to enhance overall customer experience.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Maintained tidy, well-stocked work areas to speed bar service.
- Worked with team members during busy periods to improve workflow efficiency.
- Completed cash handling accurately to protect financial integrity.
Customer Service Representative
Jollibee - UAE Golden Bee Foods Restaurants LLC
2021.07 - 2023.12
- Streamlined customer service to cut response time by 20%.
- Processed orders efficiently to enhance customer satisfaction.
- Provided detailed product information to help customers make informed choices.
- Trained new hires on in-store routines to improve floor productivity.
- Completed administrative tasks to support seamless daily operations.
- Maintained clean and organised workstations to promote welcoming environment for staff and customers.
Service crew & Cashier
Jollibee - UAE Golden Bee Foods Restaurants LLC
2019.12 - 2021.07
- Demonstrated exceptional service and efficiency at front line, leading to consistent 15% improvement in customer satisfaction scores.
- Handled customer inquiries and resolved issues promptly, receiving commendations for creating positive atmosphere that supported team success.
- Secured top sales for December 2020 through implementation of targeted sales strategies.
Sales & Marketing Representative
British Gorkhali Saving And Credit Co-operative Ltd
Kathmandu
2015.07 - 2019.11
- Developed sales strategies for expansion into new market segments, contributing to 20% revenue growth.
- Coordinated promotional events to enhance product awareness among target audiences.
- Handled customer queries and complaints, ensuring high levels of client satisfaction.
Barista & Waitress
Aroma Cafés
Kathmandu
2013.07 - 2015.06
- Streamlined work processes, reducing average order fulfillment time by 20%, enhancing customer service and boosting daily sales.
- Crafted premium-quality beverages, resulting in 15% increase in customer satisfaction scores.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Streamlined order taking process, reducing wait times for customers’ convenience.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Education
Bachelor of Business Administration - Business Administration
Jaipur National University
Rajasthan, IndiaSkills
- Workforce scheduling
- Health safety compliance
- Staff training
- Time efficiency
- Client excellence
- Detail orientation
- Critical thinking
- Stress resilience
- Effective communication
- Leadership skills
- Ethical integrity
- Inventory management
Certification
- Person-in-charge-Advance Certification Examinaton-Dubai, UAE, 2025
- Head Barista Course, Iconic Training Institute, Dubai, UAE, 2023
- ServSafe Food Handler Certification, Jollibee - UAE Golden Bee Foods Restaurants LLC, 2023
- Office Microsoft Certification, Nepal IT Point, Nepal, 2013
Language
English
Upper intermediate
Nepali
Fluent
Hindi
Upper intermediate
Tagalog
Elementary
Declaration
I declare that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Shift manager
Joe & The Juice
2025.09 - Current
Trainer
Joe & The Juice
2024.08 - 2025.08
Barista
Joe & The Juice
2023.01 - 2024.07
Customer Service Representative
Jollibee - UAE Golden Bee Foods Restaurants LLC
2021.07 - 2023.12
Service crew & Cashier
Jollibee - UAE Golden Bee Foods Restaurants LLC
2019.12 - 2021.07
Sales & Marketing Representative
British Gorkhali Saving And Credit Co-operative Ltd
2015.07 - 2019.11
Barista & Waitress
Aroma Cafés
2013.07 - 2015.06
Bachelor of Business Administration - Business Administration
Jaipur National University