Sajini Shivan Kutty
Al Ain
Summary
A dedicated and self-motivated Quality Assistant with 1 year and 8 months of UAE hospital experience in quality management and administrative support in esteemed organizations. Valued for strong communication skills and teamwork, aiming to join a dynamic organization that promotes professional growth and enables impactful contributions to business success.
Overview
6
6
years of professional experience
Work History
Quality Assistant
Ain Al Khaleej Hospital
11.2023 - Current
- Participated in regular review meetings with management and other team members, providing insight into quality performance metrics and offering suggestions for ongoing improvement initiatives.
- Improved customer satisfaction by addressing complaints promptly and implementing corrective actions as needed.
- Conducted Internal audits for compliance with DOH & JCI Standards, ensuring consistent safety and performance.
- Coordinated and scheduled regular committee meetings, accurately documented meeting discussions and action items, creating detailed minutes and distributed them to relevant stakeholders for review and follow-up on Closure Status.
- Clinical Pathway Guidelines formulation, Data Collection, Data analysis and preparing summary reports, meetings with the stakeholders for discussion of outcomes for improving the quality and patient safety.
- JAWDA KPIs Data collection, Data analysis for Orthopedic KPI and Maternal & Perinatal KPIs.
- Helped with customer complaint investigations to improve quality and processes.
- Conducted trainings for the stakeholders.
- Assisted in document control for policies and procedures.
- Participated in TASNEEF and JCI Audit.
- Continuous assistance throughout the preparation of TASNEEF and JCI Audit.
Assistant Quality Assurance Officer
THUMBAY HOSPITAL
03.2023 - 09.2023
- Collected data from multiple departments, verified for accuracy, and performed data analysis
- Carried out departmental audits to check compliance with quality standards
- Scheduled committee meetings and created MoM
- Participated in Enterprise JCI activities
- Trained new employees on International Patient Safety Goals and Raising Incident reports.
QC Assessor
IQVIA
04.2022 - 07.2022
- Coordinated with state coordinators & consultants for assigning field assessors to each ULB in different states of India
- Communicating with respondents to check the authenticity of data
- Coordinated with state coordinators & consultants for assigning field assessors to each ULB in different states of India
- Communicating with respondents to check the authenticity of data
- Assessing the quality of data & highlighting major non-compliance issues.
Covid-19 Vaccinator
DOCTORS FOR YOU (NGO)
05.2021 - 07.2021
- Collaborated with all stakeholders for inventory management
- Vaccinated & educated people about probable adverse events
- Assigned Pre-Vaccination & Post-Vaccination tasks to jr
- Coworkers.
Jr. Staff Nurse
PD HINDUJA NATIONAL HOSPITAL & MEDICAL RESEARCH CENTER
08.2020 - 01.2021
- Trained Provided priority-based nursing care to critically ill patients as per patient safety protocols set by the hospital & performed patient charting
- Coordinated with the pharmacy department to assure a sufficient supply of emergency medicines in the ICU & performed inventory management for ICU
- Participated in internal quality audit training for ICU nurses to achieve the best patient care, safety & satisfaction.
Specialist Nursing Officer
KOKILABEN DHIRUBHAI AMBANI HOSPITAL
07.2018 - 07.2020
- Collaborated with all clinical departments of the hospital to manage patient appointments for medical examinations & tests
- Assisted in NABH & JCI audits to ensure compliance with accreditation requirements
- Trained Jr
- Nurses on infection control protocols, IPSG standards & Quality Indicators in ICU
- Collected Quality Indicators data for ICU.
Education
MBA Hospital & Healthcare Management -
INDIAN INSTITUTE OF HEALTH MANAGEMENT RESEARCH
07.2023
BSC Nursing -
KOKILABEN DHIRUBHAI AMBANI NURSING COLLEGE
05.2018
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Customer Satisfaction
- CAPA Management
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Critical Thinking
- Teamwork and Collaboration
- Analytical Thinking
Internship
04/2022, 07/2022, IQVIA, Delhi, QC Assessor, Coordinated with state coordinators & consultants for assigning field assessors to each ULB in different states of India., Communicating with respondents to check the authenticity of data., Coordinated with state coordinators & consultants for assigning field assessors to each ULB in different states of India., Communicating with respondents to check the authenticity of data., Assessing the quality of data & highlighting major non-compliance issues.
Projects
Enhancing Patient Experience: Streamlining the feedback process. Biomedical Waste Management Project: To improve the process efficiency of the existing process.
Hobbies
Listening to Music: "I enjoy listening to music, especially Bollywood melodies and rock music. It helps me stay motivated and feel light, providing a great balance to my day."
Cooking: "I enjoy cooking and love experimenting with creating new recipes. It's a creative outlet for me and a way to explore different flavors and techniques."
Drawing: "I enjoy drawing in my free time, which allows me to express my creativity and unwind. It helps me develop focus and attention to detail."
Meditation: "I practice meditation regularly to stay centered and focused. It helps me manage stress, improve concentration, and maintain a positive mindset."
Timeline
Quality Assistant
Ain Al Khaleej Hospital
11.2023 - Current
Assistant Quality Assurance Officer
THUMBAY HOSPITAL
03.2023 - 09.2023
QC Assessor
IQVIA
04.2022 - 07.2022
Covid-19 Vaccinator
DOCTORS FOR YOU (NGO)
05.2021 - 07.2021
Jr. Staff Nurse
PD HINDUJA NATIONAL HOSPITAL & MEDICAL RESEARCH CENTER
08.2020 - 01.2021
Specialist Nursing Officer
KOKILABEN DHIRUBHAI AMBANI HOSPITAL
07.2018 - 07.2020
MBA Hospital & Healthcare Management -
INDIAN INSTITUTE OF HEALTH MANAGEMENT RESEARCH
BSC Nursing -
KOKILABEN DHIRUBHAI AMBANI NURSING COLLEGE
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