Muhammed Sajin Mujeeb

• Serve as main point of contact in all matters related to client concerns and needs.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Reviewed accounts and provided recommendations regarding repossession actions.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of accounts.
• Personally managed client account to foster strong relationship and communication to understand and deliver expected outcomes.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Extracted and interpreted data patterns to translate findings into actionable outcomes.
• Successfully negotiated payment plans with delinquent clients, resulting in 30% increase in collection rates and reducing bad debt write-offs.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Measuring and reporting on performance of all digital marketing campaigns.
• Work closely with internal teams, including creative, marketing, and production, to develop and execute campaigns that align with client objectives.
• Successfully convinced client to do advertising shoot with budget of INR 10 Lakh.
• Coordinated high-profile clients such as Starbucks, managing radio campaigns and overseeing successful advertising shoots to enhance brand visibility and market presence.
• Proactively identified and pursued prospective clients aligned with agency services to drive new business growth.
• Coordinate day-to-day with clients to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Improved client retention rate by 15% through strategic account management, ensuring high levels of client satisfaction and addressing any issues or concerns promptly and effectively.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Streamlined internal processes to improve efficiency and enhance client experiences

● Researching and critically analyzing bills receivables of a reputed American banking/Insurance company (Mcgriff Insurance)

● Coordinated day-to-day with team members and clients to make sure that all parties are on track with project requirements, deadlines, and schedules.

● Responsible for writing, editing and proofreading to create high quality internal and external, channel appropriate communication
● Maintaining a filing system for accounts receivable records
● Analyse numerous data sources to establish holistic results that deliver a better customer experience
● Maintaining department-specific databases and ensuring accuracy of data
● Served as point-of-contact for potential and existing Commercial insurance clients.

• Initiated, performed, documented and approved data validations and technology or test method transfers.
• Worked on several concurrent tasks and prioritized workload with minimal direction.
• Identified and applied customer-specific rules and processes.
• Communicated and escalated issues and reviews to management regarding confidential client documents.
• Collaborated with cross-functional teams for identification and resolution of validation issues.
• Learned and adapted quickly to new technology and software applications.

• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Accurately processed various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Exhibited the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.