Sajith Chandrasekharan
Abu Dhabi,UAE
Summary
Driven professional with strategic mindset and proven leadership capabilities, excelling in process optimisation and team management. Demonstrates strong analytical skills combined with adept communication to streamline operations and enhance productivity. Focused on achieving transformative results to propel organizational growth and success.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Director of Operations
Caterplus Solutions
Dubai & Abu Dhabi, UAE
06.2021 - Current
- Created robust contingency plans, facilitating swift recovery during crisis situations.
- Set strategic plans to govern functioning of operations.
- Improved customer satisfaction by implementing innovative strategies.
- Implemented risk management protocols, ensuring organizational safety and compliance.
- Evaluated staff performance, promoting career development and progression.
- Developed strategic plans for significant business growth.
- Served as official representative of organization to public groups or government agencies.
- Established budgets based on historical, current and forecasted business data.
- Led a team of professionals to achieve operational excellence.
- Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Streamlined processes, improving overall productivity and effectiveness.
- Facilitated seamless running of operations by serving as a link between management and staff.
- Directed administration and optimization of financial operations, payroll and accounting processes.
- Oversaw budgeting activities, reducing unnecessary expenditures of the firm.
- Responsible for Business Development; generating sales leads, signing contracts and mobilization.
- Responsible for building customer/ guest relationship and customer satisfaction.
- Monthly meeting with Finance, Operation Managers including F&B and Executive Housekeeping, HR, Sales and BD Team to get feedback on challenges, improvements on Service standards, revenue, and customer satisfaction.
- Assist with the development of food and beverage service levels and specifications for each of the hospitality products in line with the concept of operations.
- Assist with the research and analysis of the local and international market.
- Assist the senior members of the department in the development and implementation of the hospitality strategy and concept of operations.
- Work in partnership with the Senior members of the department and the Technical Operations team in FOH and BOH space allocations and planning, infrastructure, utilities, and equipment layout design in terms of providing and delivering fully functional operational space.
- Coordinate with the Executive Chef for revisions and updates of the catering menu regularly, reflecting culinary trends and member/ client needs.
- Create and review annual budget; communicates directly with the Finance Controller on budget issues and/ or inconsistencies.
- Develop operational narratives for each facility management space and provide any necessary information and paperwork required to obtain licensing, permits, and sign off from government and stakeholders.
- Develop and define standard operating procedures per product per location with designated catering service providers.
- Understand the key timelines, milestones and deliverables of the hospitality project program and ensure that progress is tracked, and timelines are met for designated tasks and workstreams.
- Deal with guest/ customer complaints within the parameters of the prescribed complaint management process, managing client expectations and any confrontational issues that may arise.
- Proactively troubleshoot quality and service issues before they escalate to customer complaints. Manage any complaints now and close out such potential issues on the spot.
- Lead daily briefings and match day de-briefing with Catering Service Providers on venue, including updates and issue resolution.
- Lead the hiring process and selection of candidates for designated venues in line with the personnel structure and recruitment plan.
- Assist with the design and development of the training program for venue teams and execute in designated venues.
- Evaluate, monitor, and assist where necessary with the development of the facility management Service Provider’s temporary workforce training plans.
- Direct, monitor and review the venue teams to ensure that team complete their allocated tasks as part of the overall achievement of the business plan, and that they are fully aware of the objectives.
- Provide relevant input and assistance as required during the procurement, tender, appointment and contracting processes for catering services along-side the senior members of the departments and other key departments.
- Evaluate proposals from Catering Service Providers and key suppliers and work in partnership with other senior members of the Catering Department to present objective and quantifiable analysis and recommendations for the Senior Management Procurement Committee prior to appointment.
- Reporting to CEO and generate monthly reports on monthly budgets, P&L, Client satisfaction, service, and quality standards.
- Responsible for operations of Catering and Food Services, Facility Management including Housekeeping, Engineering, Laundry, Security and QHSE of Onshore and Offshore ADNOC camps etc.
Operations Manager
Renaissance UAE Facility Management Services
Dubai & Abu Dhabi, UAE
05.2018 - 05.2025
- Liaised with stakeholders for transparent communication and better decision making.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Controlled resources by department or project and tracked use in SAP.
- Directed safety protocols implementation, created safer workplace conditions.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created a collaborative work environment for positive team dynamics.
- Identified bottlenecks, implemented solutions, increased productivity.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Analysed performance metrics, identified areas for improvement in operations management.
- Streamlined supply chain processes to reduce procurement cycle time.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Created classification systems to manage archives.
- Optimised workflow procedures with strategic planning and team coordination.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Developed organisational policies for administrative oversight and internal controls.
- Established clear budgets and cost controls strategies to meet objectives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Streamlined processes to improve and optimise office operations.
- Applied lean principles to operations management, reduced waste significantly.
- Devised operational policies for regulatory compliance and best practices adherence.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Created digital file classification system for company-wide use.
- Managed vendor relationships to ensure timely delivery of services.
- Led teams to achieve business objectives on time and within budget constraints.
- Drafted procedural statements and guidelines for company-wide use.
- Designed and implemented training to further develop staff based on business goals.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Implemented quality control measures, enhanced product standards.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led and managed administrative staff to maintain smooth daily operations.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
- Completed opening and closing procedures, from product replenishment to budget control.
- Delivered tailored assistance to customers with disabilities.
- Kept appropriate stock levels to match expected demand.
- Improved efficiency and productivity by acquiring new skills.
- Forecasted sales trends to plan team resourcing.
- Wrote reports outlining project progress and results.
- Reviewed customer history to recommend appropriate products and services.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Completed duties to deliver on targets with accuracy and efficiency.
- Handled high volume calls to address customer inquiries and concerns.
- Increased revenue by upselling and recommending products.
- Leveraged strategic networking to create new business opportunities.
- Completed customer orders with speed and accuracy.
- Stayed current on processes and procedures to offer relevant assistance.
- Increased customer satisfaction by resolving issues.
- Handled chemicals and waste in line with COSHH regulations.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Developed appropriate resources to meet needs of diverse audiences.
Senior Operations Manager
Danat Hotels & Resorts
Abu Dhabi, UAE
06.2013 - 05.2018
- Developed strategies for optimal utilisation of resources.
- Read and analysed charts, product quality specifications and other records to determine production requirements.
- Demonstrated equipment operations and work and safety procedures to new employees.
- Prepared documentation for existing and upcoming products or services, describing functionality and composition in non-technical language.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Upheld health and safety standards within workplace premises.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Built lasting and meaningful relationships with suppliers and service providers to establish mutually profitable collaborations.
- Complied with legal regulations governing packaging production for varied industries.
- Monitored health and safety measures for guaranteed compliance.
- Conferred with other department managers to coordinate operations.
- Created classification systems to manage archives.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
- Maintained compliance with industry regulations throughout all operations procedures.
- Organised financial and operational data to help with yearly budgeting and planning.
- Interpreted quality specifications, company policies and work procedures for employees to implement.
- Directed inventory management processes to minimise stock discrepancies.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Established strategic partnerships that bolstered company's position in market.
- Orchestrated seamless transitions during organizational restructures.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored packaging activities to meet requirements of packing procedures and standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Applied measures concerning security and safety to keep working environment safe.
- Represented organisations at seminars, conferences and business events.
- Collaborated with management and HR to resolve worker problems, complaints and grievances.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Boosted employee morale with regular training and motivation sessions.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated cross-departmental meetings, optimised communication and collaboration.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained relationships with customers by providing friendly advice and support.
- Identified and implemented process improvements to enhance production results and quality.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Implemented strategic processes to minimise production waste, reducing department losses.
- Finalised all formal documents representing financial transactions of specific projects.
- Managed subordinates to maximise individual performance and contribution.
- Facilitated growth by assessing market trends and adapting business strategies accordingly.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Fostered productive work environment through effective team management.
- Administered budgeting process, ensured fiscal discipline across all departments.
- Managed supply chain logistics, reduced overall costs.
- Implemented quality control measures to ensure high standards of service delivery.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Reduced downtime by ensuring regular maintenance of equipment and machinery.
- Drove digital transformation initiatives for enhanced operational agility.
- Enhanced customer satisfaction by improving complaint resolution procedures.
- Streamlined processes to improve and optimise office operations.
- Inspected materials, products or equipment to detect defects or malfunctions.
- Achieved operational efficiency with innovative problem-solving techniques.
- Controlled resources by department or project and tracked use in FBM.
- Drafted procedural statements and guidelines for company-wide use.
- Streamlined operations by reviewing and implementing efficient processes.
- Optimised workflow to meet project deadlines consistently.
- Implemented latest developments in domestic and international packaging standards and procedures.
- Evaluated production, quality or packaging of goods in detail to verify compliance with quality standards.
- Planned revenue generation strategies designed for growth.
- Evaluated productivity metrics, identified areas for improvement.
- Developed new ideas for size, shape and colour of packaging based on desired specifications.
- Served customers to drive sales and deliver top-quality experiences.
- Analyzed data and information to identify issues and create tailored solutions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Leveraged strategic networking to create new business opportunities.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Designed digital and print materials to engage audiences.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Delivered high-quality results within budget and timeframe targets.
- Handled chemicals and waste in line with COSHH regulations.
- Completed customer orders with speed and accuracy.
Asst. EHS & Hygiene Manager
Intercat Hospitality
Dubai, UAE
03.2012 - 04.2013
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led performance reviews, identified areas for improvement.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Cultivated strong relationships with clients to secure repeat business.
- Represented organisations at seminars, conferences and business events.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Created digital file classification system for company-wide use.
- Developed organisational policies for administrative oversight and internal controls.
- Delegated tasks efficiently to maximise productivity.
- Led and managed administrative staff to maintain smooth daily operations.
- Delivered high-quality products to increase customer satisfaction.
- Monitored health and safety measures for guaranteed compliance.
- Secured new business opportunities with successful networking events.
- Organised financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth.
- Liaised with suppliers to ensure timely deliveries.
- Designed and implemented training to further develop staff based on business goals.
- Optimised resource allocation for increased profits.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Identified growth opportunities through comprehensive market research.
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Streamlined communication channels, enhanced internal information flow.
- Drafted procedural statements and guidelines for company-wide use.
- Implemented cost reduction measures, reduced overhead expenses.
- Established clear budgets and cost controls strategies to meet objectives.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Enforced safety regulations to reduce workplace accidents.
- Fostered a positive work environment with regular team-building activities.
- Coordinated cross-departmental collaboration for improved workflow.
- Boosted department efficiency by streamlining operational processes.
- Supervised project timelines for timely completion.
- Piloted change management initiatives successfully improving organisational adaptability.
- Increased customer satisfaction by resolving issues.
- Stayed current on processes and procedures to offer relevant assistance.
- Delivered tailored assistance to customers with disabilities.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Forecasted sales trends to plan team resourcing.
- Oversaw daily operations to achieve high productivity levels.
- Designed digital and print materials to engage audiences.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Engaged with stakeholders to build relationships and brand awareness.
- Delivered services to customer locations within target timeframes.
- Replenished stock and processed deliveries to maximise product availability.
- Generated Key Performance Indicator reporting to drive better performance.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied positive customer service approach to increase satisfaction levels.
Senior Lab Technician
Al Ain Dairy
Al Ain, Abu Dhabi, UAE
07.2007 - 03.2012
- Managed waste disposal according to environmental regulations and guidelines .
- Prepared samples through homogenizing, freeze-drying and weighing.
- Followed standard operating procedures, maintaining high-quality standards in all tasks.
- Performed routine lab equipment maintenance for optimal performance.
- Carried out and accurately recorded diverse field tests.
- Wrote grant reports to enable research funding monitoring.
- Created scientific models and prototypes based on technical findings.
- Analysed data to identify trends and make reliable scientific conclusions.
- Classified and recorded testing specimens accurately for reliable reference.
- Tracked samples and updated records with progress and outcomes.
- Ensured laboratory cleanliness by adhering to strict hygiene protocols.
- Supervised a team of junior technicians to enhance productivity.
- Streamlined work processes with implementation of new technologies.
- Performed laboratory testing in controlled conditions for reliable outcomes.
- Monitored stock use and reordered materials to maintain laboratory services.
- Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
- Liaised with clinical teams to identify correct sample collection and processing requirements.
- Maintained high standards across sampling, processing and storage operations.
- Presented research findings to peers and stakeholders, highlighting key successes.
- Collated biological data for processing and analysis.
- Calibrated laboratory tool and equipment for accurate research outcomes.
- Delivered training sessions on effective use of laboratory tools and techniques.
- Updated laboratory database regularly; kept track of essential information efficiently .
- Handled samples in line with strict laboratory procedures using appropriate PPE.
- Catalogued samples and specimens in orderly systems.
- Contributed valuable insights during team meetings; helped solving complex problems effectively .
- Followed instructions to prepare precise chemical solutions for laboratory use.
- Stocked rooms with appropriate equipment and supplies to enable efficient testing.
- Supported senior technicians with experiment design and planning.
- Measured and recorded participant information for accurate, up-to-date records.
- Recorded findings and submitted reports to manager.
- Registered and reported abnormalities and anomalies for investigation.
- Updated databases with analysis findings for ongoing research monitoring.
- Prepared laboratory reports to facilitate data analysis and interpretation.
- Assisted in designing experiments, enhancing overall research output.
- Adopted aseptic techniques to maintain sample integrity.
- Collated reports and samples to enable trial evaluation.
- Operated complex scientific equipment with care and precision.
- Implemented rigorous safety policies, reducing workplace incidents significantly.
- Monitored laboratory supplies, reordering stock to meet operational need.
- Collaborated with research teams, contributing to successful projects.
- Carried out daily calibration of lab instruments to ensure accurate readings.
- Processed samples, labelled containers and completed required paperwork.
- Sorted and catalogued samples for easy retrieval when needed.
- Implemented quality control measures to improve validity of findings.
- Maintained laboratory equipment, limiting experiment disruptions.
- Developed testing methods to achieve desired outcomes in line with product goals.
- Rotated and ordered stock to minimise waste and loss.
- Retained knowledge of research procedures, documentation and safety requirements to maintain compliance.
- Monitored and updated stock levels and inventory databases.
- Operated machinery to achieve targets while following regulations.
- Increased revenue by upselling and recommending products.
- Conducted quality control tests, ensuring reliability of results.
- Improved sample processing times for efficient lab workflow.
Lab Technician
Ksheera Dairy
Thiruvananthapuram, India
12.2002 - 06.2007
- Created scientific models and prototypes based on technical findings.
- Minimized cross-contamination by maintaining organized workspace.
- Provided training to junior staff members, improved overall team performance.
- Maintained laboratory equipment, limiting experiment disruptions.
- Monitored the condition and performance of test equipment to ensure excellent working order and identify reactive and preventative maintenance needs.
- Implemented environmental monitoring procedures, maintaining compliance with regulatory standards.
- Cleaned and sterilised laboratory equipment, preserved hygienic working conditions.
- Calibrated laboratory tool and equipment for accurate research outcomes.
- Tested products and raw materials against Quality Control (QC) standards.
- Recorded and reported test findings for further analysis.
- Handled hazardous substances carefully whilst performing tests.
- Operated complex scientific equipment with care and precision.
- Implemented quality control measures to improve validity of findings.
- Prepared reagents and solutions to fulfil experiment requirements.
- Analysed chemical and biological specimens with precision for accurate results.
- Conducted routine tests by following standard procedures.
- Evaluated experimental data to progress testing and research innovation.
- Adhered to safety protocols, minimised risks in the laboratory environment.
- Prepared specimens for testing, ensuring reliable data.
- Worked overtime during peak periods to meet deadlines.
- Organised and stored all chemicals substances, fluids and compressed gases according to safety instructions.
- Maintained lab equipment to ensure accurate test results.
- Supported research projects with meticulous sample preparation.
- Prepared laboratory specimens and samples for efficient, accurate testing processes.
- Analysed data to identify trends and make reliable scientific conclusions.
- Collated biological data for processing and analysis.
- Collaborated with research teams to troubleshoot and address technical issues in experiments.
- Performed testing procedures according to agreed laboratory protocols.
- Updated laboratory records diligently, kept track of all performed tests.
- Updated databases with analysis findings for ongoing research monitoring.
- Calibrated lab instruments regularly, ensured consistent accuracy.
Education
Bachelor of Science - Microbiology
Jamia Peer Mohammed University
Hyderabad 06.2008 - 03.2010
Diploma - Occupational Health and Safety
British Safety Council
Abu Dhabi, UAE 05.2015 - 04.2017
Skills
- Operational management
- Profit and loss understanding
- Change management
- Quality Assurance
- Regulatory compliance knowledge
- Cost-reduction strategies
- Talent development and training
- Business continuity planning
- Customer relationship management
- Leadership excellence
- Financial management
Languages
English
Proficient (C2)
Arabic
Elementary
Hindi
Proficient (C2)
Malayalam
Proficient (C2)
Tamil
Advanced (C1)
Affiliations
- Reading
- Football
- Cricket
- Tennis
Certification
HABC Level 4 Food Safety
HABC HACCP Level 4
Lead Auditor of ISO 22000:2018, 9001:2015, 14001:2015, 45001:2018
References
References available upon request.
Timeline
Director of Operations
Caterplus Solutions
06.2021 - Current
Operations Manager
Renaissance UAE Facility Management Services
05.2018 - 05.2025
Diploma - Occupational Health and Safety
British Safety Council
05.2015 - 04.2017
Senior Operations Manager
Danat Hotels & Resorts
06.2013 - 05.2018
Asst. EHS & Hygiene Manager
Intercat Hospitality
03.2012 - 04.2013
Bachelor of Science - Microbiology
Jamia Peer Mohammed University
06.2008 - 03.2010
Senior Lab Technician
Al Ain Dairy
07.2007 - 03.2012
Lab Technician
Ksheera Dairy
12.2002 - 06.2007
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