Syed Ali A
Abu Dhabi
Summary
Qualified IT professional bringing over 10 years of experience in the IT Hardware & System Administration as well as Technical Support - seeking a position as IT Technical Support Engineer, System Admin.
Overview
17
17
years of professional experience
Work history
CUSTOMER SUPPORT ENGINEER -ONSITE
Ensure Middle East technology solution LLC
Abu Dhabi
02.2019 - 06.2025
- Company Overview: Industry - IT Service
- Troubleshooting and Maintenance of all kinds of servers, storage, workstations, desktop, laptop
- Application Support MS Office; third part Tools Outlook-Email Support, Printer Support, and Critical User
- Maintaining Active Directory services: Migrating users, configuring user accounts, manage domain computers etc.
- Maintaining HP/Dell Server and HP storage: Break-fix and troubleshooting
- Troubleshooting and Maintenance of all kinds of printers, plotters, scanners
- Co-ordinating with vendors for the DC Health check and survey
- Regularly interaction with the end user to analyse and resolve their IT related issues
- Vendor co-ordination for new projects
- Installation/ configuration of Antivirus: Symantec/Trend micro
- Network device installation configuration
- Industry - IT Service
CUSTOMER SUPPORT ENGINEER
Tycoon Service
Dubai
04.2016 - 01.2019
- Company Overview: Industry - IT Service
- Troubleshooting and Maintenance of all kinds server, storage, workstation, desktop, laptop
- Troubleshooting and Maintenance of all kinds of printers and plotters
- Installation, configuring, and maintenance of Windows XP/7/8/10
- Installation, configuration, and maintenance of Server OS like 2003/2008/2012
- Maintaining backup tape library: break-fix and troubleshooting
- Application Support MS Office; third part Tools Outlook-Email Support, Printer Support, and Critical User
- Vendor co-ordination for new projects
- Coordinating with vendors for renewals and licensing
- Industry - IT Service
SERVICE ENGINEER
MAHAELECTRONICS PVT LTD
India
04.2009 - 12.2015
- Company Overview: Industry - IT Service
- Onsite engineer for HP servers break-fix
- Managing Windows servers: Installation and configuration of OS 2008
- Maintaining Server Hardware: Break-fix and troubleshooting
- Application Support MS Office; third part Tools Outlook-Email Support, Printer Support, and Critical User
- Regularly interaction with the end user to analyse and resolve their IT related issues
- Installation and configuration of Mail accounts in MS outlook, outlook express
- Maintaining Desktop, laptop, workstation: Break-fix and troubleshooting
- Maintaining Printers: Break-fix and troubleshooting
- Supporting banking software's basic troubleshooting: trough remote desktop
- Industry - IT Service
CUSTOMER SUPPORT ENGINEER
HCL TECHNOLOGY
India
01.2008 - 04.2009
- Company Overview: Industry - IT Service
- Service and Support for All HP printers (LaserJet, inkjet)
- Installation of system software, Windows patches, configuring Applications
- Providing services in system support and Network Administration
- Providing support on Windows 98/200/XP/vista/7 and servers like 2003/2008
- Application Support MS Office; third part Tools Outlook-Email Support, Printer Support, and Critical User
- Industry - IT Service
Education
3Year Diploma - electronic communication Engineering
Technical Education Board Tamil Nadu
+2 - undefined
higher secondary education
SSLC - undefined
State board of education
Languages
English
Hindi
Malayalam
Tamil
Custom
I hereby declare that all the information provided above is true to the best of my knowledge.
Personal Information
- Passport Number: N1812698
- Date of birth: 06/05/84
- Gender: Male
- Nationality: Indian
- Marital status: Married
Timeline
CUSTOMER SUPPORT ENGINEER -ONSITE
Ensure Middle East technology solution LLC
02.2019 - 06.2025
CUSTOMER SUPPORT ENGINEER
Tycoon Service
04.2016 - 01.2019
SERVICE ENGINEER
MAHAELECTRONICS PVT LTD
04.2009 - 12.2015
CUSTOMER SUPPORT ENGINEER
HCL TECHNOLOGY
01.2008 - 04.2009
3Year Diploma - electronic communication Engineering
Technical Education Board Tamil Nadu
+2 - undefined
higher secondary education
SSLC - undefined
State board of education
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