Saju Sadasivan
Dubai,UAE
Summary
I look forward a long term challenging, result oriented and dynamic career in an Industry which can help utilize knowledge, abilities, experience and also nurture personal development and help in career advancement with a progressive and professionally trained company.
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organisation.
Overview
27
27
years of professional experience
4018
4018
years of post-secondary education
Work history
JXBA Ops Support Agent
FedEx
08.2021 - 09.2025
- My role in MERN Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service, GCCS (Global Cash Control System). Worked in Cummins and Samsung as Implant.
SDS Coordinator, Jafza (Store apart & distribution service)
FedEx
12.2014 - 07.2021
- My role as an SDS Coordinator was to liaise with customers like Youtong , Lemo ,Messika , Lincoln , Universal , UTG , everyday ensuring acceptance of imports & receiving the orders in mail as soon as Put away is completed. Also, to prepare export documents to meet customers LPO’s & PO’s after pick & pack .
- Responsibilities
- To accept the consignment after ensuring that all necessary inbound documents are received.
- To coordinate with the warehouse operators to carry out the process of examining the materials received in order to determine its accuracy, quality and condition.
- To capture the details into our WMS as per the shipping documents with cross verifying the materials as per the operator’s conclusion over the materials received for which Put Away” is performed.
- To coordinate with the supplier on the orders and to generate the Invoice as per the PO’s.
- To process the BOE (Dubai Trade) and to apply for Certificate of Origin (Dubai Chamber) if necessary, over shipments to ensure a smooth dispatch and delivery of materials to the consignee.
- To maintain accurately the Inventory and to provide the stock report for all our clients handled at any point on request.
Administrator
AST Group of Companies
05.2012 - 08.2014
- Responsibilities
- Control and manage all Administration and HR activities for the entire group of companies, more than 300 staffs, in UAE and Qatar and directly reporting to Managing Director.
- Recruitment and allocation of new staffs.
- Coordinating PRO jobs.
- Registration and renewal of all kind of company documents, ie, Trade License, Labour Computer card, Immigration Computer Card, Chamber of Commerce etc.
- Updating and coordination of daily attendance and giving to accounts for monthly salary processing.
- Coordinating staff’s leave applications, medical and all enquiries.
- Preparing and issuing necessary letters to staff and other important clients.
- Managing and allocating company vehicles.
- Coordinating staff travelling arrangements, ticket booking, dropping and picking from airport and from their operation locations.
- Arranging staff accommodation.
- Auto Cad Operators business proposals and their mobilization.
Accounts Manager
Jassim Controls and Communications Est.
05.2010 - 05.2012
- Responsibilities
- Finalization of accounts.
- Office Administration and Management.
- Invoice Processing.
- Accounts and Banking Operations Handling.
- Coordinating HR activities (Visa Processing, Salary of Employees and Insurance).
Operations Executive
Reliance life Insurance Co.
09.2007 - 04.2010
- Responsibilities
- Office Administration and Management.
- Coordinating all customer care activities in the branch.
- Handling Persistency.
- Accounts and Banking Operations Handling.
- Sales Support and MIS preparation and reports to NHQ.
- Primary Underwriting and Issuance.
Stores Manager
Reliance Communications Pvt. Ltd
01.2003 - 07.2007
- Responsibilities
- Finalization of accounts up to finalization to NHQ and franchisee.
- Office Administration and Management.
- Online updating of reports to NHQ.
- Reconciliation of accounts (Cash, bank, and stock)
- Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly Reports and performance to NHQ and Franchisee.
- Verification of all documents of collection and sales operations.
- Dispatch of stock to the concerned offices.
- Return of damaged stocks and its documentation.
- Handling customer complaints and giving resolution.
- Giving data to collection executives and promote collection process.
- Management of all office operations and sending reports to all concerned departments.
- Fixing targets and achieves the goals utilizing customer care skills.
Collection Manager
Escotel Mobile Communications Pvt. Ltd.
01.1999 - 01.2003
- Handling customer complaints regarding billing, collection of bills and management of billing accounts.
- Answering queries of the customer.
- Finalization of accounts up to finalization to Regional Office and franchisee.
- Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly Reports to Co and Franchisee.
- Reconciliation of accounts (Cash, bank and stock)
Education
Certified Supply chain professional - Supply Chain Management
American Institute of Business Management
09.2018
B.Com - Cost Accounting
M.G University
09.1999
Skills
- Standard operations software’s like Warehouse management system, SAP
- Microsoft Excel, Word, Internet, Power Point
- Auto CAD, Revit Architecture
- Tally 72,90
PERSONAL DETAILS:-
Language proficiency : English, Malayalam, Tamil & Hindi.
References
Nishan, Fernado, Manager, +971563699494, FedEx Express, JXBA
Accomplishments
- Successful completion of yearly inventory conciliation with zero discrepancies in several calender years ensuring customer experience.
- Filling into the shoes of operations supervisor during his absence in running the operations.
Interests
Started as carrier with collection executive and promoted to collection Manager in Escotel Mobile communications. Joined in Reliance Communications as Collection Co Coordinator and promoted to Web Store Manager. Joined in Reliance Life Insurance Co. as Operations Executive and Promoted as Rural sales and Operations Co Coordinator. Joined in AST Trading LLC as Accountant and promoted as Administrator for the Group of Companies. Achieved Bravo Zulu award from Fedex for outstanding performance. Have Valid UAE and Qatar Driving License. Hardworking, Sincere, Pleasant and Optimistic. Ability to work in a group and skill to manage a group. Skill to handle customers to their full satisfaction. Interested in sports and active participation in Cricket, Badminton. Represented the College Cricket team several times and was the College Sports Captain and Cricket team Captain.
Disclaimer
I hereby solemnly declare that the information furnished above is true to the best of my knowledge and belief.
Affiliations
- Playing Games , Travelling , Cooking
References
References available upon request.
Timeline
JXBA Ops Support Agent
FedEx
08.2021 - 09.2025
SDS Coordinator, Jafza (Store apart & distribution service)
FedEx
12.2014 - 07.2021
Administrator
AST Group of Companies
05.2012 - 08.2014
Accounts Manager
Jassim Controls and Communications Est.
05.2010 - 05.2012
Operations Executive
Reliance life Insurance Co.
09.2007 - 04.2010
Stores Manager
Reliance Communications Pvt. Ltd
01.2003 - 07.2007
Collection Manager
Escotel Mobile Communications Pvt. Ltd.
01.1999 - 01.2003
Certified Supply chain professional - Supply Chain Management
American Institute of Business Management
B.Com - Cost Accounting
M.G University