SAKIR HUSEN
Summary
Dedicated Food & Beverage Service Expert with a commitment to maintaining operational excellence. Executes efficient inventory management and trains new associates to uphold service standards. Prioritises safety and compliance, ensuring a high-quality dining experience. Drives revenue growth through strategic upselling techniques and customer engagement. Utilises problem-solving abilities to effectively handle complaints and enhance guest experiences.
Overview
8
8
years of professional experience
Work History
Food & Beverage Service Expert
JW MARRIOTT MARQUIS
01.2025 - Current
- Ensured exceptional guest satisfaction through meticulous attention to detail and timely service.
- Coordinated guest seating and streamlined workflow during high-volume breakfast operations to enhance service efficiency.
- Maintain seamless day-to-day restaurant operation by deploying in depth knowledge of appropriate food and beverage handling techniques.
- Suggestive & upselling to enhance restaurant revenue.
- Maintained hygiene, safety, and brand standards to support seamless restaurant operations.
- Perform as a buddy trainer for new joiner associates and guide them about restaurant operation standards.
- Oversaw opening and closing of daily and monthly inventory.
- Follow to marriott global standards (FORBES & BSA).
Waiter
Millennium Central Downtown
Dubai, UAE
11.2022 - 12.2025
- Greeted new customers, answered initial questions and took food and beverage orders.
- Served food and beverage with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
F&B Agent
Eros Hotel
Delhi, India
12.2020 - 08.2022
Guest Service Associate
Crowne Plaza An IHG
Delhi, India
03.2018 - 11.2019
Education
B.sc - Catering Science & Hospitality Management
Bharathiar University
Coimbatore, Tamilnadu, India01-2021
Skills
- Food safety
- Inventory management
- Upselling techniques
- Workflow coordination
- Customer service
- Complaint handling and resolution
- Problem-solving
- Team building
- Team leadership and motivation
- Strategic planning
- Customer focused
Languages
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Training
6 Months, Crowne Plaza Hotel An IHG Rohini, New Delhi, India
Disclaimer
Hereby declared that the above particulars of facts and information stated are true, correct and complete to the best of the belief and knowledge.
Timeline
Food & Beverage Service Expert
JW MARRIOTT MARQUIS
01.2025 - Current
Waiter
Millennium Central Downtown
11.2022 - 12.2025
F&B Agent
Eros Hotel
12.2020 - 08.2022
Guest Service Associate
Crowne Plaza An IHG
03.2018 - 11.2019
B.sc - Catering Science & Hospitality Management
Bharathiar University