Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Hi, I’m
Sakshi .
Client Relationship Officer
Dubai,DU
Summary
Overview
8
years of professional experience
3
years of post-secondary education
Work History
Flying Colour Business Setup ServicesDubai, Dubai
Customer Service Officer
03.2022 - 11.2022
Job overview
- Worked with all Emirates Mainland, Freezones and Offshore Business setup and VISA works to provide personalized solutions to customers for the Business set up
- Handled Global expats.
- Attending regular trainings from all the Freezones(Meydan, Shams, SPC, DMCC, RAKICC, Rakez, JAFZA, IFZA, DAFZA and etc ) to advise the accurate information and the execution to the client.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Coordinated with the team of typists, PROs and internal teams to deliver the timely outcomes for license and VISA issuance.
- Maintained and built close relationships with customers through regular contact and visits.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Bin Yaber Driving Institute DUBAI, DUBAI
Customer Service Supervisor
08.2021 - 03.2022
Job overview
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Coached employees through day-to-day work and complex problems.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
British Airways
Aux Customer Service Team Leader
12.2018 - 03.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Worked with colleagues to create prototypes of new designs and training materials.
- Molded team and embraced change to adapt within dynamic market.
- Optimized customer support by establishing collaborative service environment.
American Express
Sr. Customer Specialist
01.2016 - 02.2018
Job overview
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Accenture Services P Ltd
Sales Associate, Google Adwords
07.2014 - 12.2015
Job overview
- To sell Google ad words campaigns to help people enhance their online/offline business.
- Captured US / Canada market.
- Cold calling.
- Direct sales through references .
- Identified areas for improvement and developed solutions.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
Education
Shobhit UniversityIndia
Bachelor of Arts
08.2011 - 06.2014
University Overview
Skills
Customer/Client relations
undefinedAdditional Information
Additional Information
Indian
DOB - 31 AUG 1985
Languages known : English,Hindi, Urdu and Punjabi
Timeline
Customer Service Officer
Flying Colour Business Setup Services
03.2022 - 11.2022
Customer Service Supervisor
Bin Yaber Driving Institute
08.2021 - 03.2022
Aux Customer Service Team Leader
British Airways
12.2018 - 03.2021
Sr. Customer Specialist
American Express
01.2016 - 02.2018
Sales Associate, Google Adwords
Accenture Services P Ltd
07.2014 - 12.2015
Shobhit University
Bachelor of Arts
08.2011 - 06.2014