Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant
Sakshi Bhatnagar

Sakshi Bhatnagar

Client Account Manager/ Immigration Specialist(Operations)
Dubai

Summary

Operations professional with extensive experience in optimizing processes and leading cross-functional teams. Proven track record in driving operational improvements and delivering impactful results. Known for strong focus on collaboration, adaptability, and achieving targets with precision.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Operations Executive

M-HQ Corporate Sevices
Dubai
01.2023 - 05.2025
  • Managed approximately 30-40 clients including prospects and executions.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Experienced in preparing and filing a variety of immigration documents, including Temporary Work Permits, Permanent Residence Applications, and Citizenship Applications.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
  • Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
  • Experienced in communicating with clients and keeping them updated on the status of their applications.
  • Knowledgeable of the various laws and regulations related to immigration and naturalization.

Client Relationship Manager

Flying Colors Business set up Services
03.2022 - 12.2022
  • Monitored client accounts to ensure satisfaction, and implemented strategies to achieve goals.
  • Collaborated closely with internal departments to ensure seamless service and successful outcomes.
  • Achieve targets through calls and networking.
  • Worked with all Emirates Mainland, Freezones and Offshore Business setup and VISA works (immigration and Labour) to provide personalized solutions to customers for the Business set up.
  • Attending regular trainings from all the Freezones(Meydan, Shams, SPC, DMCC, RAKICC, Rakez, JAFZA, IFZA, DAFZA and etc ) to advise the accurate information and the execution to the client.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.

Customer Care Representative

Bin Yaber Driving Institute
08.2021 - 03.2022
  • Resolved queries and grievances of the existing customers on calls and emails.
  • Converted new inquiries calls to leads and further assign to sales for the closure.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.

Customer Care Manager

British Airways
01.2016 - 02.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Optimized customer support by establishing collaborative service environment.

Education

Shobhit University
India

Skills

Strategic planning and execution

Interests

Powerlifting

Timeline

Operations Executive

M-HQ Corporate Sevices
01.2023 - 05.2025

Client Relationship Manager

Flying Colors Business set up Services
03.2022 - 12.2022

Customer Care Representative

Bin Yaber Driving Institute
08.2021 - 03.2022

Customer Care Manager

British Airways
01.2016 - 02.2021

Shobhit University

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Sakshi BhatnagarClient Account Manager/ Immigration Specialist(Operations)