Powerlifting
Sakshi Bhatnagar
Client Account Manager/ Immigration Specialist(Operations)
Dubai
Summary
Operations professional with extensive experience in optimizing processes and leading cross-functional teams. Proven track record in driving operational improvements and delivering impactful results. Known for strong focus on collaboration, adaptability, and achieving targets with precision.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Operations Executive
M-HQ Corporate Sevices
Dubai
01.2023 - 05.2025
- Managed approximately 30-40 clients including prospects and executions.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Experienced in preparing and filing a variety of immigration documents, including Temporary Work Permits, Permanent Residence Applications, and Citizenship Applications.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Experienced in communicating with clients and keeping them updated on the status of their applications.
- Knowledgeable of the various laws and regulations related to immigration and naturalization.
Client Relationship Manager
Flying Colors Business set up Services
Dubai
03.2022 - 12.2022
- Monitored client accounts to ensure satisfaction, and implemented strategies to achieve goals.
- Collaborated closely with internal departments to ensure seamless service and successful outcomes.
- Achieve targets through calls and networking.
- Worked with all Emirates Mainland, Freezones and Offshore Business setup and VISA works (immigration and Labour) to provide personalized solutions to customers for the Business set up.
- Attending regular trainings from all the Freezones(Meydan, Shams, SPC, DMCC, RAKICC, Rakez, JAFZA, IFZA, DAFZA and etc ) to advise the accurate information and the execution to the client.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Customer Care Representative
Bin Yaber Driving Institute
Dubai
08.2021 - 03.2022
- Resolved queries and grievances of the existing customers on calls and emails.
- Converted new inquiries calls to leads and further assign to sales for the closure.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
Customer Care Manager
British Airways
India
01.2016 - 02.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Optimized customer support by establishing collaborative service environment.
Education
Shobhit University
IndiaSkills
Strategic planning and execution
Operations Time management
Efficiency improvement
Process improvements
Interests
Timeline
Operations Executive
M-HQ Corporate Sevices
01.2023 - 05.2025
Client Relationship Manager
Flying Colors Business set up Services
03.2022 - 12.2022
Customer Care Representative
Bin Yaber Driving Institute
08.2021 - 03.2022
Customer Care Manager
British Airways
01.2016 - 02.2021
Shobhit University