Sakwe Reuben Ngoe
Abu Dhabi
Summary
Dynamic and customer-focused professional with a proven track record at National Food Products Co, excelling in enhancing customer satisfaction and driving sales. Skilled in problem resolution and effective communication, I consistently achieved sales goals while fostering strong relationships with clients. Adaptable and dependable, I thrive in fast-paced environments, ensuring a seamless shopping experience.
Overview
2026
2026
years of professional experience
Work History
Merchandiser
National Food Products Co
2021 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Participated in merchandise restocking to ensure product availability for customers at all times.
- Engaged in continuous learning about products to provide knowledgeable assistance to shoppers.
- Supported promotional events by setting up displays and informing customers about special offers.
- Adapted quickly to changing store needs, demonstrating flexibility in various roles within the department.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Waiter
Ali Cafe and Restaurants
01.2017 - 02.2020
- Provided exceptional customer service to enhance dining experience.
- Managed table assignments to optimize seating efficiency during peak hours.
- Assisted in menu knowledge, answering guest inquiries about dishes and specials.
- Processed orders accurately using point-of-sale system for efficient transactions.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Trained new staff on service protocols and restaurant procedures for consistency.
- Resolved customer complaints promptly to maintain positive guest relations.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
No Degree - Digital Marketing
Syscoms College
Abu Dhabi Bachelor of Arts - English Language And Literature
University of Yaounde 1
Yaounde, Cameroon06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Restaurant Waiter
Ali Cafe and Restaurants
01.2017 - 02.2020
Merchandiser
National Food Products Co
2021 - Current
No Degree - Digital Marketing
Syscoms College
Bachelor of Arts - English Language And Literature
University of Yaounde 1
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