Business Applications(BOS, Expressoft, Cegid)
Salah VP
IT Support Engineer
Dubai,UAE
Summary
Competent IT Support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
IT Support Engineer
IMG Worlds of Adventure
Dubai, UAE, UAE
01.2017 - Current
- Total Professional Experience: 4 Years.
- Responsibilities/Duties: IT Service Support, Application Support, User Support, Application Administrator.
- Working with ticketing tool Sapphire, GLPI. This tool is extensively used for call logging, tracking and report generation. This tool is also useful for end users to track their calls and asset management.
- Configured hardware devices and software to set up workstations for employees.
- Printers(Xerox, HP, Epson), Point of Sale installation and configuration.
- Remote access deployment and support for other branches of IMG.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintaining door access rights for all employees of the theme park with the coordination of park security.
- First level support for the CCTV, access control, digital signage by coordinating with vendors.
- Diagnose network problems involving combination of hardware, software, power and communications issues.
- LAN/WAN, Switches, Routers, Data center operation by coordinating with network team.
- NAS Storage management and support.
- Provide Application support as per the requirement from business.
- Operations (BOS) - Manage and administer the configuration of Tickets, Vouchers and general settings for entry tickets, seasonal offers, promotions etc.
- F&B (EXPRESSOFT) - Manage and administer the configuration of Products, Promotions and complete settings in F&B system for 28 F&B outlets within IMG SLA Management Vendor relationship management Communication Languages English Hindi Malayalam Worlds of Adventure.
- Retail (CEGID) - Manage and administer the configuration of Promotions and general settings for 26 Retail outlets within IMG Worlds of Adventure.
- Provide functional/technical L1 and L2 support and assistance to key stake holders and end-users strictly adhering to SLAs, processes and procedures of IMG Worlds of Adventure.
- Maintaining B2B, B2C websites as per the business requirement.
- Basic knowledge in SQL DBMS.
Assistant Engineer
Steelmax Alloys Pvt. Ltd.
Palakkad, Kerala
08.2015 - 09.2016
- Assistant Engineer for the production section.
- Quality checking for each product.
- Electrical reading and maintaining.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Mahendra Engineering College
Tamilnadu 03.2010 - 04.2014
Skills
Desktop Support
Application Suport
Onsite customer support
Asset Management
ELV Support
Accomplishments
- Collaborated with application team in the development, administration and installation of Ride Access System. This application is used for the validation of the ticket to enter the ride.
- Develop inventory tracking spreadsheets with MS Excel with IT Service Team.
- Part of a big IT Team for the opening of theme park (IMG Worlds of Adventure).
- Awards and Honors: Super Hero of the Month (Award for the best performance in the month September 2019 – IMG Worlds of Adventure)
Software
MS Excel, MS Word
Microsoft Outlook
Gallagher System(Access Control)
Timeline
IT Support Engineer
IMG Worlds of Adventure
01.2017 - Current
Assistant Engineer
Steelmax Alloys Pvt. Ltd.
08.2015 - 09.2016
Bachelor of Engineering - Electronics And Instrumentation Engineering
Mahendra Engineering College
03.2010 - 04.2014