Salah Zirari
Dubai
Summary
I work as a highly experienced Head Waiter, delivering exceptional service and ensuring an unforgettable dining experience for guests. I possess strong leadership and guidance skills, training and supporting the waitstaff to achieve the highest levels of service. I excel in effective communication with customers and colleagues, which contributes to quick problem-solving and increased customer satisfaction. I focus on maintaining quality and cleanliness standards and ensure that food presentation is coordinated professionally, reflecting the restaurant's identity, which helps enhance its reputation and increase customer loyalty.
Overview
10
10
years of professional experience
Work History
Head Waiter
Jumeirah Al-Qasr Hotel
10.2023 - Current
Oversee and support waitstaff to ensure high-quality service and adherence to restaurant standards, coordinating smooth service flow and promptly addressing guest needs to ensure satisfaction. Provide training and guidance to enhance team skills and maintain a welcoming environment.
Outlet Supervisor
Fairmont Fujairah Beach Resort
10.2022 - 10.2023
- Overseeing outlet operations, ensuring excellent service, training staff, and maintaining compliance with hotel policies. Monitoring inventory and reporting performance to enhance efficiency.
Captain Waiter
Fairmont BAB Al Bahr UAE
09.2021 - 10.2022
- Supervising daily restaurant operations and ensuring high-quality service delivery. Assisting and guiding the team, addressing guest needs, and maintaining standards. Monitoring table setups and ensuring compliance with hygiene and service protocols.
Head Waiter
Fairmont Fujairah Beach Resort
03.2020 - 09.2021
- Oversee table service for a seamless dining experience, assist in staff training for high standards, handle guest inquiries and complaints, and ensure table setup and presentation meet quality expectations.
Waiter
Kempinski Al Othman Hotel
06.2018 - 02.2020
- Take and communicate orders accurately, serve food and beverages professionally, ensure guest satisfaction, set and clear tables efficiently, and provide menu information.
Waiter
Radisson Blue Business Hotel
05.2016 - 05.2018
- Welcome guests warmly and assist with seating, suggest menu items based on preferences, maintain cleanliness in the dining area, process payments accurately, and coordinate with kitchen staff to accommodate special requests.
Education
Diploma - Hospitality And Administration
ISTHT
Beni–Mellal, Morocco01.2011
Skills
- Effective Leadership: The ability to guide the team and ensure tasks are executed correctly and on time, enhancing overall team performance
- Order Management: Skill in organizing and accurately processing orders to prevent mistakes, thereby improving the customer experience and reducing operational confusion
- Performance Evaluation: The capability to assess employee performance and provide constructive feedback, contributing to improved service levels and increased productivity
- Menu Development: The skill to participate in developing and enhancing the menu based on customer feedback and market needs, helping to attract more guests and increase sales
- Customer Service
- Effective Communication
- Time Management
- Working Under Pressure
- Attention to Detail
- Organization
- Teamwork
- Problem Solving
- Guidance and Supervision
- Handling Complaints
Languages
Arabic:
Bilingual or Proficient (C2)
English:
Advanced (C1)
Timeline
Head Waiter
Jumeirah Al-Qasr Hotel
10.2023 - Current
Outlet Supervisor
Fairmont Fujairah Beach Resort
10.2022 - 10.2023
Captain Waiter
Fairmont BAB Al Bahr UAE
09.2021 - 10.2022
Head Waiter
Fairmont Fujairah Beach Resort
03.2020 - 09.2021
Waiter
Kempinski Al Othman Hotel
06.2018 - 02.2020
Waiter
Radisson Blue Business Hotel
05.2016 - 05.2018
Diploma - Hospitality And Administration
ISTHT