Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Salahuddin Ahmed

Salahuddin Ahmed

Dubai,UAE

Summary

Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Management Consultant

Al GHAIMA AL ZARQAA COMPUTER SYSTEM DESIGNS
Dubai, UAE
08.2023 - Current
  • Outlined needs to meet end user requirements.
  • Consulted with users and management to formulate guiding principles.
  • Conducted research into technology requirements of [Type] systems and potential technological integrations to improve performance.
  • Assessed processes, procedures and work practices for strengths and weaknesses.

Sales Consultant

ORION INTERNATIONAL
Karachi, Pakistan
07.2017 - 03.2023
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Increased revenue through upselling and consistent contract renewals.
  • Identified prospect needs and offered appropriate products and services.
  • Generated leads through cold calling, industry networking and social media to reach monthly targets.
  • Nurtured leads through sales pipeline within target timeframes.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Followed-up on prospective business opportunities and new clients to retain and expand client base.

Customer Service Manager

COMPTEGRA
Dubai, UAE
02.2010 - 03.2016
  • Delivered feedback constructively to enhance staff performance.
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Reviewed processes and practices regularly to achieve business goals.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Communicated courteously with customers by telephone and email.
  • Improved customer service experiences to facilitate organic growth and loyalty.

Education

Master of Technology - Computer Science

SZABIST
Pakistan

Bachelor of Commerce - Business, Accounting, Economics, Commerce

University of Karachi
Pakistan

Skills

  • Advance Communication Skills
  • Interpersonal skills
  • Strong presentation skills
  • Team Management
  • Customer Service Management
  • Sales & Marketing Skills
  • Buisness Development Skills
  • Technial Skills
  • IT Service Delivery skills

Languages

English
Fluent
Urdu
Native
Arabic
Beginner

Certification


Advance Communication Skills

Project ManagementI

ITIL IT Service Management Certified

Time & Stress Management


Timeline

IT Management Consultant

Al GHAIMA AL ZARQAA COMPUTER SYSTEM DESIGNS
08.2023 - Current

Sales Consultant

ORION INTERNATIONAL
07.2017 - 03.2023

Customer Service Manager

COMPTEGRA
02.2010 - 03.2016

Master of Technology - Computer Science

SZABIST

Bachelor of Commerce - Business, Accounting, Economics, Commerce

University of Karachi

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Salahuddin Ahmed