Salahudeen Ahamed
Dubai
Summary
Skilled professional specializing in problem-solving and communication, consistently maintaining composure under pressure. Proven ability to navigate complex challenges and deliver effective solutions that drive organizational success. Committed to leveraging expertise in dynamic environments while pursuing growth opportunities.
Overview
10
10
years of professional experience
Work history
IT Technical Support
Chinese Palace Restaurant group Dubai
Dubai
01.2016 - 02.2026
- Responding to technical support calls from end users.
- Resolving issues and installation of software by attending either directly or remotely.
- Installing windows updates in server and user’s system when needed and resolving updating problems.
- Installing and configuring hardware and software when needed.
- Configuration and maintaining IPsec VPN, SSL VPN in firewall for remote access. Installing SSLVPN Client Software in user system.
- Daily monitoring and maintaining network devices such as Wi-Fi access point, cisco network switch, SonicWall, GrandStream IP phone.
- Creating and deleting user accounts in IP phone software.
- Creating and deleting user accounts in attendance machines.
- Securely store backup of resigned employees mail and data and share when needed.
- Installing and maintaining of Software related to Business.
- Managing QB server and client data backup at regular interval.
- Creating and managing shared folders by providing security permission for the Users.
- Resolving Email related problems such as sending and receiving.
- Managing & Maintaining the Application and User Data Backup by Scheduling Backup on Daily and Weekly Basis
- Perform Hardware & Software troubleshooting of Desktops and Laptops
- Preventive Maintenance of the System at regular interval
- Resolving issues and installation of software by attending either directly or remotely
- Maintaining Hardware and Software environments over Desktop and Server
- Configure PABX Solution and maintenance
- Installation of Software related to Business
- Managing Email, Anti-Spam and Virus Protection
Education
Master of Computer Application (M.C.A) -
PET Eng. College
Tamil Nadu, IndiaCCNA course - undefined
Skills
- Problem-solving
- Communication skills
- Calm under pressure
DECLARATION
I consider myself familiar with above mentioned Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
EXPERIENCE SUMMARY
- Enthusiastic professional with more than 10 years of experience in installation, administration, and networking in various environments
- Ability to perform quick diagnosis and analysis of system and network problems
- Administrative skill on Microsoft Windows & office 365, OneDrive
- Administrative skills on Network Administrative (Routers, Switches, firewall)
- Design, Implement, configure, maintain, and manage the Servers and Client
- Experienced in Active Directory/DNS/DHCP/GPO/Users, Configuration / Administration
- Experienced in monitoring, troubleshooting and security issues
- Data backup, and disaster recovery
- Energetic team workers perform well under pressure. Accountable for Network Resources
- Provide technical support with troubleshooting
- Maintain Software license and maintain record for renewal.
Timeline
IT Technical Support
Chinese Palace Restaurant group Dubai
01.2016 - 02.2026
CCNA course - undefined
Master of Computer Application (M.C.A) -
PET Eng. College