Salama Al Remeithi
Abu Dhabi
Summary
Highly skilled professional with expertise in time management, decision making, and multitasking. Demonstrates strong abilities in goal setting, problem solving, and strategic thinking. Proven track record of effective teamwork and communication, proficient in Microsoft Office and customer service. Leadership and adaptability are key strengths, complemented by project management experience. Committed to leveraging skills for continued career growth and success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
IT manager
Abu Dhabi Grammar School (Canada)
Abu Dhabi, United Arab Emirates
12.2024 - Current
- Managed IT resources to ensure optimal performance and reduce downtime.
- Streamlined operations for improved productivity by introducing automation tools.
- Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
- Advised on Information and communications technology policy and process improvements.
- Supported team by demonstrating respect and willingness to help.
Intern
Abu Dhabi Police
Abu Dhabi, United Arab Emirates
10.2019 - 12.2019
- Ensure that projects are aligned with business objectives, timelines, and budgets
- Collaborate with cross-functional teams to implement innovative solutions
- Work closely with departments such as IT, marketing, and operations to develop and execute innovation strategies
- Track the progress of innovation projects, ensuring that milestones are met and adjusting plans as necessary
- Analyze the effectiveness of implemented innovations and gather feedback for continuous improvement
- Create frameworks and processes to support the development of new products, services, or business models
Customer Service
SEHA, Abu Dhabi Health Services
Abu Dhabi, United Arab Emirates
12.2016 - 01.2018
- Handle incoming inquiries via phone, email, chat, or in person, ensuring timely and accurate responses
- Provide product or service information, troubleshooting assistance, and resolve issues efficiently
- Listen actively to customer concerns and complaints, empathize with their situation, and work towards finding appropriate solutions
- Offer guidance on how to use products or services, and assist with any technical or operational issues
- Act as the voice of the customer, gathering feedback and insights to help the company improve products, services, and customer experiences
- Work closely with other departments (such as sales, technical support, and logistics) to ensure seamless service delivery and issue resolution
- Participate in training programs, team meetings, and performance reviews to enhance the overall customer experience
Volunteer
The Juvenile Care Center
Abu Dhabi, United Arab Emirates
04.2016 - 05.2016
- Support rehabilitation by encouraging positive relationships and promoting values like empathy, responsibility, and accountability
- Collaborate with community organizations, social services, and educational institutions to create support networks for juveniles
- Create comprehensive care and rehabilitation plans tailored to each juvenile's specific needs, including emotional, educational, and social needs
Education
Integrated strategic communication, Communication and media science
Zayed University
Abu Dhabi, United Arab Emirates 09.2015 - 05.2019
IELTS Academic (Overall Score 6.5)
British Council
Abu Dhabi, United Arab EmiratesSkills
- Time management
- Decision making
- Multitasking
- Goal setting
- Problem Solving
- Strategic thinking
- Teamwork
- Communication
- Microsoft Office
- Customer service
- Leadership
- Adaptability
- Project management
Reference
Available upon request.
Languages
English
Fluent
Arabic
Native
Timeline
IT manager
Abu Dhabi Grammar School (Canada)
12.2024 - Current
Intern
Abu Dhabi Police
10.2019 - 12.2019
Customer Service
SEHA, Abu Dhabi Health Services
12.2016 - 01.2018
Volunteer
The Juvenile Care Center
04.2016 - 05.2016
Integrated strategic communication, Communication and media science
Zayed University
09.2015 - 05.2019
IELTS Academic (Overall Score 6.5)
British Council
Similar Profiles
Sabiha Munir SaitSabiha Munir Sait
Homeroom Teacher/ English Teacher at Global Indian International School Abu DhabiHomeroom Teacher/ English Teacher at Global Indian International School Abu Dhabi
Kristen Dair AlbrechtKristen Dair Albrecht
Assistant Principal at American International School of Abu DhabiAssistant Principal at American International School of Abu Dhabi
Shion HaraShion Hara
Teacher at Japanese School Abu DhabiTeacher at Japanese School Abu Dhabi