Summary
Overview
Work history
Education
Skills
Languages
Timeline
Salama Hegazy

Salama Hegazy

JLT Cluster H, Dubai ,UAE

Summary

Customer-focused and sales-driven Retail Associate with 8 years of experience in fast-paced retail environments. Skilled in engaging customers, upselling products, and maintaining organized displays. Known for reliability, teamwork, and consistently exceeding sales targets. Energetic, approachable, and committed to delivering a great shopping experience.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Retail Sales Associate

ZARA
Cairo, Egypt
01.2022 - 04.2025
  • Assisted in visual merchandising, improving shop floor appeal.
  • Contributed to sales targets through active promotion of products.
  • Handled cash transactions accurately maintaining financial integrity.
  • Established rapport with customers through attentive listening and communication.
  • Supported marketing initiatives by setting up promotional displays.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Participated in staff meetings contributing valuable insights for improvement.

Sales And Customer Service Advisor

Delta
Cairo, Egypt
08.2017 - 10.2021
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Conducted product demonstrations to increase consumer interest.
  • Identified potential sales leads using market research strategies.
  • Maintained high standards of professionalism whilst interacting with customers.

Education

Bachelor's degree - Management Information Systems

Alson Academy, Cairo
09.2011 - 05.2015

Skills

    Active listening Adaptability Communication Customer service Decision making Interpersonal communication Problem-solving Team work Negotiation skills Organization L

Languages

Arabic
Native
English
Upper intermediate

Timeline

Retail Sales Associate - ZARA
01.2022 - 04.2025
Sales And Customer Service Advisor - Delta
08.2017 - 10.2021
Alson Academy - Bachelor's degree, Management Information Systems
09.2011 - 05.2015

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Salama Hegazy