Salawudeen Olanrewaju
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Services Assistant
Al Najma Al Freeda
2019.01 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
- Contributed ideas and practical solutions to support process improvement efforts.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Follow-Up Clerk
Khalid Shahab llc
2017.11 - 2018.12
- Communicated new and ongoing special programs and promotions with customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Receptionist
Gbagada hospital
2015.01 - 2017.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
BBA - Business
Ikorodu College
Lagos, Nigeria 03.2010
Skills
- Organizational Skills
- Friendly and Patient
- Security+ Certification
- Team player
- Greeting Visitors
- Customer Communication and Empathy
- Selling Skills
Hobbies
- Travelling and meeting new people
- Playing sports, such as football, tennis, hockey, cricket, etc
- Cooking and baking
- Group dancing
Timeline
Customer Services Assistant
Al Najma Al Freeda
2019.01 - Current
Follow-Up Clerk
Khalid Shahab llc
2017.11 - 2018.12
Receptionist
Gbagada hospital
2015.01 - 2017.03
BBA - Business
Ikorodu College
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