SALEEM ALIA
Abu Dhabi
Summary
Logistical planner and team leader with supply management experience. Background in record-keeping and inventory control. Proactive, resourceful and results-driven professional. Alert professionals make informed decisions in time-critical environments. Possesses full color vision, spatial awareness and hand-eye coordination skills. Remains focused for long periods of time and demonstrates quick reaction abilities. Safety-focused air traffic controller keeps flight activities to schedule to minimize delays and cancellations. Quick decision-maker uses a range of communication methods to share flight data for timely updates. Prioritizes regulatory compliance for airport security and risk management.
Overview
27
27
years of professional experience
Work History
AOCC Officer
AD airports
12.2019 - Current
- Granting urgent landing permissions to the scheduled aircraft outside the office hours.
- Granting Landing Permissions to non-scheduled aircrafts.
- Granting passenger traffic rights to the airlines by coordinating with the concerned.
- Follow-up scheduled and non-scheduled aircraft movements and collecting the necessary charge in case of the latter.
- Feed all approvals into the system (non-schedule) & follow up non-schedule aircrafts movement (ARR/DEP).
- Preparing non-schedule aircraft charge payee agreement form unless previous arrangements have been made before the departure of the aircraft.
- Coordinating with the account section and replying to any queries raised by them.
- Co-coordinating with ministry of foreign affairs (aviation affairs), armed forces (military operations) Amiri flights (operations) regarding granting diplomatic permissions to the aircraft.
- Co-ordination with concerned authorities in case of full emergency, local stand by, and other accidents/incidents as per rules and regulations.
- Co-ordination with airport security authorities and providing them with the necessary information when required as per rules and regulations.
- Check List for Flight Approval
- Receive landing request from operator via e-mail or FAX.
- Check request against the list of mandatory information and certificates.
- Request missing information from operator.
- Check flight request against blacklist or Ban list & Required documents.
- Reject the request via e-mail if the owner, operator, A/C type, registration and/or destination are blacklisted or banned.
- Required Documents to be provided by the operator:
- 1. Aircraft Registration Certificate.
- 2. Insurance Certificate.
- 3. Noise Certificate.
- 4. Airworthiness Certificate.
- 5. Aircraft Operator Certificate.
- Check runway capacity based on the runway capacity chart for slots during non-peak times or with ATC for slots during peak times.
- If no runway capacity is available offer an alternative slot to the operator via e-mail.
- Check the purpose/nature of the flight and Parking Apron requested.
- If the flight is military, VIP or carrying dangerous goods inform the operator to contact MOFA for diplomatic approval.
- If the flight is a maintenance flight forward the request to ADAT or Abu Dhabi Aviation based on the request.
- If the flight is for presidential Apron, forward the request to Amiri.
- If the flight is a private flight up to code C, forward the request to Royal Jet if parking position is not available or requested by the operator.
- If the request is for main Apron, forward the request to ACL if the flight is scheduled to operate beyond 72 hours and to the AOCC if the flight is scheduled to operate within the next 72 hours.
- Request to be sent to EASG for both PAX and cargo flights.
- DM to be copied for charter PAX flights.
- If flight approved by all relevant parties as further specified above create and approve the flight in the SITA AMS.
- Create permit letter in SITA AMS and send permit number to the operator via e-mail and issue charge note for ADHOC cash customers.
- Ensure all flight movement data is updated on the day of operation.
Baggage Handling Systems controller (BHS)
AD airports
07.2009 - 12.2019
- Ensure Baggage Handling Systems are operated and maintained in accordance with contract.
- Conduct Regular Inspection of equipment usage and ensure no misusage in place that could lead to system failures.
- Ensuring optimum performance is attained of the connection baggage, delivering of baggage to arrivals and departure baggage to aircraft with accuracy and maintaining On-time performance.
- Supervising baggage processing, correct tagging of baggage & dispatching thru BHS system.
- Identify Area that requires Improvements.
- Liaise with all the stake holders including airlines, Ground handler, Airport Police, Aviation Security and other departments ensuring that all parties perform their responsibility properly.
- Generating Statistics Report.
- Generating Incident/Accident reports and reporting to Line Managers.
- Supervising Ramp activities and ensuring that that the activities are executed safely and in accordance to SOPs.
- Monitor and measure on-time performance and efficient daily operation that meet established KPIs in the assigned terminals.
SENIOR PASSENGER SERVICES TEAM LEADER
Emirates Group – UAE – DNATA
02.2003 - 04.2008
- Providing fast and efficient customer services meeting the standards set by the company according to the ISO standards, which include handling the passenger for customer airlines at checking, boarding etc.
- Worked as “Flight Coordinator” and responsible for coordination for all section of Traffic Department such as Check-in, Interline, Transfer Desk, Boarding gate, Ramp Operation, Load Control and baggage services etc.
- Before dispatching the flights, usage of VHF Radio (COY) frequency to maintain contact with inbound and outbound flights crew in Air and on Ground.
- Boarding of flights as per Airlines requirements and routine check of documents of the Passengers at the boarding gate and to collect heavy hand baggage and thereafter to forward for loading in the absence of Airlines staff.
- Assisting the boarding staff at the boarding gates in case of any transit discrepancy or boarding / check-in error.
- Worked in PAX control were allocating Seats well in advance as per passenger’s requirement.
- Worked as a boarding gate / check-in Counter Staff & Ground Dispatcher and Flight Dispatcher at Abu Dhabi International Airport.
Customer service supervisor
WAFICITY
02.2001 - 04.2004
- Delivered feedback constructively to enhance staff performance.
- Evaluated performance of 25 clerical workers against company standards.
- Implemented customer complaint response strategies, providing rapid and effective follow-up to ensure customer satisfaction.
- Meeting the expectations of the customers by providing quality service and products, handling complaints, etc.
- Recognized issues and implemented corrective actions for continual improvement.
- Improved customer service experience to facilitate organic growth and loyalty.
Event manager
INTERCONTINENTAL GROUP
06.1998 - 01.2001
- Determined client budget, vision and requirements through consultations.
- Explained event packages, options and prices clearly to customers.
- Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
- Evaluated client and guest feedback to improve event services.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Coordinated accessory and table-dressing hire for weddings and parties.
- Understood event timelines and coordinated staff to meet required deadlines.
- Registered and briefed attendees on event schedules.
- Identified opportunities for customer account growth to increase value and loyalty.
Education
Executive MBA - Marketing Management & international HR Management
Indian School of Business Management & Administrations
02.2013
Skills
- Early intervention
- Compliance standards
- Excel proficiency
- Schedule development
- Logical reasoning
- Systems evaluation
- Communication skills
- Leadership
- Time management
LANGUAGES
Arabic - Native
English - Fluent
Training
➢ Employee Performance: Providing Feedback (Online)
➢ Leadership Development: Leading the Way (Online)
➢ Dangerous Goods for Passenger Handling
➢ Ramp Integration Project Briefing
➢ Sabre Conversion - Version 2
➢ Basic Aviation Security Course (Level-1)
➢ Sabre Quick Asci Check-In and Boarding
➢ Danta Business Skills
➢ Fundamentals of Passenger Handling
➢ Lifeguard
➢ Customer Care
➢ Shift leader
➢ Leader foundation programs (LFP)
➢ The best staff for 2009 in Abu Dhabi airports company
➢ DCS Check in Training on (GUI Interface).
➢ Airside Load Management.
➢ Najm Suggestions and Nominations
➢ Time Management: Developing A Time Management Plan
➢ Excellence In Service: Providing Superior Customer Service.
Timeline
AOCC Officer
AD airports
12.2019 - Current
Baggage Handling Systems controller (BHS)
AD airports
07.2009 - 12.2019
SENIOR PASSENGER SERVICES TEAM LEADER
Emirates Group – UAE – DNATA
02.2003 - 04.2008
Customer service supervisor
WAFICITY
02.2001 - 04.2004
Event manager
INTERCONTINENTAL GROUP
06.1998 - 01.2001
Executive MBA - Marketing Management & international HR Management
Indian School of Business Management & Administrations
Similar Profiles
Tristan MARTIALTristan MARTIAL
Technicien préparateur/analyste en microscopie électronique à transmission analytique (META) at AD-LAB Environnement - https://ad-lab-environment.comTechnicien préparateur/analyste en microscopie électronique à transmission analytique (META) at AD-LAB Environnement - https://ad-lab-environment.com
Hristo KiselinovHristo Kiselinov
IT - Specialist at CSIF AD & Pamporovo ADIT - Specialist at CSIF AD & Pamporovo AD
Chloe HowarthChloe Howarth
Air Traffic Services Operations Assistant at HIAL - Highlands and Islands Airports LimitedAir Traffic Services Operations Assistant at HIAL - Highlands and Islands Airports Limited
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank
KARIM NAGI TAWFIK KARIM NAGI TAWFIK null
Senior sales executive at Dubai Islamic BankSenior sales executive at Dubai Islamic Bank