SALEH ALMATARI
DAMMAM,Saudi Arabia
Summary
Dedicated and detail-oriented Customs Clearance and operation agent with extensive experience in air and sea shipping operations and clearance. Proven expertise in navigating complex customs regulations and ensuring compliance to facilitate timely and efficient cargo movement. Demonstrated ability to manage logistics operations effectively, enhance operational efficiency, and provide exceptional customer service. Skilled in problem-solving and communicating with diverse stakeholders to resolve issues and streamline processes. Committed to maintaining the highest standards of accuracy and compliance in all customs-related activities.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
Work history
Operations Supervisor
Crane Worldwide Logistics
Khobar, Saudi Arabia
04.2024 - 04.2025
- Followed correct customs clearance procedures for exporting and importing goods.
- Prepared bills of lading, invoices and shipping documents for shipments.
- Resolved customer queries via telephone, live chat and email, following procedures.
- Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.
- Created and implemented strategies for improved operational efficiency, maximising profit potential.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Verified shipping methods and routes from pick-up location to final destination.
- Traced delayed or lost shipments to establish next course of action.
- Informed clients regarding transportation and payment options to verify preference.
- Classified goods by type of item and fee or tariff groups using correct system.
- Coordinated with transportation and shipping services to determine logistics details.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
- Compared carrier terms and fees to determine most cost-effective service.
- Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
- Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
- Negotiated multi-stage transport services for international shipments.
- Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
Customs Clearance - Cage Specialist
FedEx CO - SAB Express company
DAMMAM - KING FAHAD INTERNATIONAL AIRPORT, Saudi Arabia
01.2019 - 04.2024
- I was responsible for finalizing the clearance process for all FedEx caged shipments with Saudi customs in KFIA.
- I have experience with tracking shipments and identify reasons of delay in clearance process.
- Familiar with all operations reports and requirements concerning Shipping & logistics fields.
- Established relations with customs and governmental officials related with air freight field.
- Gained good experience in the field of air freight and its policies and regulations.
- Wrote professional letters, emails and memoranda for business communication.
- Followed correct customs clearance procedures for exporting and importing goods.
- Examined, scanned and input documents in software system.
- Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
- Identified illegal substances, collected evidence and impounded shipments.
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
- Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Interviewed transport professional to gain insight into shipment histories.
- Verified cargo contents against transport documentation.
- Gathered information, created charts and produced reports for staff.
- Opened and routed business parcels and letters.
- Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
- Negotiated multi-stage transport services for international shipments.
- Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
Operations & Clearance Supervisor
FedEx CO - Abdul Latif Jameel Logistics
DAMMAM & RIYADH, Saudi Arabia
05.2015 - 01.2019
- I worked for Abdul latif Jameel Logistics Company/FedEx for nearly four years as an operation and customs clearance supervisor.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained comprehensive records and archives for thorough reference.
- Built relationships with key industry figures to maximise client exposure and engagement.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Gained good experience in the field of air freight policies and regulations.
- Gathered information, created charts and produced reports for staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Wrote professional letters, emails and memoranda for business communication.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Classified physical and digital documentation with correct codes.
- Opened and routed business parcels and letters.
- Transcribed or scanned data to create new files.
- Examined, scanned and input documents in software system.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
Fleet coordinator
Al Shanqiti Transportation Est
DAMMAM, Saudi Arabia
01.2013 - 05.2015
- Generated reports on fleet expenses and performance for senior management.
- Registered and licensed vehicles, complying with all relevant regulations.
- Negotiated parts and labour rates with repair agents.
- Sought to improve fleet processes, functions and communications.
- Serviced vehicles regularly to maintain good working order.
- Purchased and maintained adequate vehicle levels to meet company needs.
- Created and managed fleet policies and procedures.
- Liaised with customers and other departments to plan timely transportation of goods.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
Education
ENGLISH DIPLOMA -
Alkhaleej Training & Education
ALKHOBARCourse in Handling - loading - unloading Cargo at warehouse-aircraft
GACA
Course in emergency plan and response for ground operation
GACA
Course in Human Factor
GACA
Skills
- Import clearance
- Customs Commodity Codes
- Customs control
- Export clearance
- Data processing
- Supplier relations
- Customs declarations
- Fluent in English language
- Long experience in Microsoft office tools
- Ability to work under pressure
- Teamwork
- Communications
- Self-motivated
Languages
Arabic
Native
English
Fluent
References
Omar Al Saeed
Ground Operation Manager - SAB express company - FedEx.
Mobile : 0555835654
Timeline
Operations Supervisor
Crane Worldwide Logistics
04.2024 - 04.2025
Customs Clearance - Cage Specialist
FedEx CO - SAB Express company
01.2019 - 04.2024
Operations & Clearance Supervisor
FedEx CO - Abdul Latif Jameel Logistics
05.2015 - 01.2019
Fleet coordinator
Al Shanqiti Transportation Est
01.2013 - 05.2015
ENGLISH DIPLOMA -
Alkhaleej Training & Education
Course in Handling - loading - unloading Cargo at warehouse-aircraft
GACA
Course in emergency plan and response for ground operation
GACA
Course in Human Factor
GACA