Saleh Bin Eshaq

• Accessed and managed critical financial and invoicing data within the petroleum sector, ensuring seamless communication with counterparts (ADNOC).
• Maintained a well-organized electronic filing system, streamlining access to essential billing documents and enhancing team workflow efficiency.
• Minimized invoice discrepancies through proactive monitoring of accounts receivable and diligent follow-up on outstanding balances.
• Collaborated closely with sales teams to resolve pricing discrepancies in compliance with company policies and standards.
• Enhanced customer satisfaction by delivering accurate, timely invoices and addressing inquiries with professionalism and efficiency.

A comprehensive training program designed to identify, develop, and mentor promising UAE national talents. As part of the program, I undertook rotational roles across various departments, including the Commercial Department, where I analyzed data and prepared reports to uncover opportunities for business growth and development. I actively followed up on new business prospects, scheduled meetings, and provided valuable feedback to management. Additionally, I contributed to the Marketing Department by assisting in the implementation of innovative marketing strategies.

• Two-month internship in the finance department, gaining exposure to key areas such as Accounts Receivable, Accounts Payable, Planning and Budgeting, and Treasury Management.
• Assisted staff with daily tasks, reducing their workload and enabling greater focus on high-priority projects.
• Organized and managed files, spreadsheets, and reports to improve accessibility and efficiency.
• Acquired practical experience with various financial software programs, enhancing technical proficiency and expanding my skill set.

• Delivered comprehensive product and service information, addressed customer inquiries, and resolved emerging issues to ensure a positive customer experience.
• Educated customers on game usage, facilitated group management, and effectively communicated and relayed customer feedback to relevant teams.
• Established feedback mechanisms to drive continuous improvements in customer service processes.
• Consistently received excellent feedback for outstanding work quality and exceptional customer service.