Saleh Fadlallah
Beirut
Summary
Motivated and customer-oriented young professional with hands-on experience in retail, reception, and customer service roles. Known for a friendly and calm demeanor, strong communication skills in both English and Arabic, and the ability to handle diverse customer needs with professionalism. Passionate about hospitality and aviation, with a strong interest in working in a dynamic, multicultural environment. Quick to adapt, eager to learn, and dedicated to delivering exceptional service to passengers and guests.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Toys R Us ABC
Beirut
12.2024 - Current
- Assisted customers in selecting toys and gifts, providing personalized recommendations based on age and interests.
- Handled customer inquiries, returns, and complaints with professionalism, ensuring a smooth shopping experience for parents and children.
- Operated cash registers and processed payments accurately during busy holiday seasons.
- Maintained store cleanliness and helped organize promotional displays, demonstrating attention to detail and teamwork.
- Gained experience working with families and young children, strengthening patience and communication skills.
Sales Assistant
Urban Styles
Beirut
07.2023 - 11.2025
- Assisted customers with product selection, sizes, and styling advice, providing excellent service in a busy retail environment.
- Handled cash register operations and processed payments, ensuring accuracy and professionalism.
- Dealt with customer inquiries and complaints calmly and respectfully, improving problem-solving and communication skills.
- Maintained store organization and collaborated with team members during promotions and restocks.
- Organized merchandise displays to enhance store appearance and accessibility.
- Collaborated with team members to support daily operational tasks.
Reception & Guest Services
Downtown Fitness Club
Beirut
11.2023 - 11.2024
- Welcomed guests and members at the front desk, managed bookings, and answered inquiries in person and over the phone.
- Communicated fluently in both Arabic and English, ensuring a smooth and friendly guest experience.
- Supported day-to-day club operations, showing initiative and teamwork.
- Handled unexpected situations professionally, strengthening adaptability and customer service confidence.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Al Kawthar High School
Beirut , Lebanon07-2023
Skills
- Customer relationship management
- Product knowledge
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Cash handling
- Team collaboration
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Representative
Toys R Us ABC
12.2024 - Current
Reception & Guest Services
Downtown Fitness Club
11.2023 - 11.2024
Sales Assistant
Urban Styles
07.2023 - 11.2025
High School Diploma -
Al Kawthar High School
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