Saleh Mahdi

• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.

• Kept files organised and up-to-date for accurate record-keeping purposes.
• Kept workstation tidy to support cleanliness and quality standards.
• Answered queries and issues and transferred calls to designated recipients to streamline communications.
• Drafted documents and reports for management review.
• Managed databases to maintain accurate information.
• Received, sorted and delivered mail and faxes to designated recipients to manage workflow.

• Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
• Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
• Established delivery schedules to keep stores fully stocked.
• Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
• Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
• Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.

• Organised filing system for important and confidential office documents.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
• Secured data and documents to maintain confidentiality according to company and regulatory standards.
• Managed queries in person, by phone and via email with exceptional customer care.
• Prepared regular reports on expenses and office budgets.
• Handled diary management for smooth-running administration processes.
• Booked meeting rooms, travel and dining arrangements to facilitate business events.
• Organised meetings and events guaranteeing professional results.
• Collated information for reporting purposes to enable business progress monitoring.

• Understood regulatory and statutory guidelines to deliver compliant legal advice.
• Oversaw regulatory compliance efforts, ensuring seamless business operations.
• Assessed new client enquiries and advised on best courses of action.
• Retained specialist knowledge to offer clients expert case guidance and management.
• Led client cases and achieved positive outcomes in line with firm policies and objectives.

• Streamlined internal processes to enhance work efficiency across teams.
• Led comprehensive market research initiatives for informed decision-making capabilities.
• Pioneered the use of advanced analytics tools, improving operational efficiency.
• Directed effective cost control measures, leading to substantial financial savings for the firm.
• Negotiated high-value contracts to secure long-term business stability.

• Facilitated smooth operations by scheduling and organising staff meetings.
• Handled all incoming calls professionally, contributing to positive brand image.
• Increased customer satisfaction with prompt resolution of queries and issues.
• Handled confidential documents with utmost discretion safeguarding privacy.
• Maintained accurate records of customer interactions to improve service delivery.
• Coordinated travel arrangements for executives minimising wasted time.
• Served as key point of contact for customers, enhancing company reputation.

• Resolved protocol issues promptly, maintaining organisational reputation intact.
• Executed proper etiquette during state functions; showcased respect towards cultural norms and traditions.
• Conducted protocol duties at official functions, contributing to the success of events.
• Streamlined guest reception process, providing a warm welcome to visitors.
• Managed protocol affairs for diplomatic guests' visits.
• Ensured smooth facilitation of events by coordinating with various departments.
• Achieved successful meetings with meticulous scheduling and planning.

Note: current job description plus the previous job as general service administrator.