ONQ Insider (PMS)
Mohamed Saleh
Experienced Hotel Management Professional Cluster Duty Manager | Humble Leadership, Hospitality Management
Dubai,DU
Summary
With over 13 years of experience in the hospitality industry, including my most recent role as an Operations Specialist at Tasjeel Center For Vehicles and my previous position as a Cluster Duty Manager at TIME Hotels, I prioritize integrity, respect and transparency. My passion lies in delivering exceptional guest experiences. As part of my responsibilities, I oversee the operations of property front offices, train staff and ensure strict adherence to company policies. Throughout my career, I have consistently been recognized for my outstanding performance and I am eager to continue growing and developing my skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
11
11
Certificates
2
2
Languages
Work History
Operation Specialist and Receptionist
Tasjeel Center For Private & Corporate Vehicles ( ENOC & RTA )
02.2024 - Current
- Assist customers with the new vehicle registration or Transfer ownership process or Renewal, whether it`s for a showroom purchase, agency purchase, transfer from another emirate, Copart purchase or an imported car, ensuring that all documentation is in order.
- Assist customers in selling or transferring their license plates, providing guidance on the process through the Dubai Drive App, RTA website, Dubai Now or Tasjeel Center or MOI, Tamm App.
Cluster Duty Manager
Time Hotels
06.2022 - 01.2023
- Generating the Duty Manager Report that includes important revenue Statistics (daily, monthly, yearly), RevPAR, ADR, for the next day, checkouts, examining occupied rooms (OTA, individual, corporate bookings), No show bookings (charged or not charged).
- Inspecting all areas of the hotel on a daily basis to verify cleanliness, maintenance and staff behavior.
- Taking action on any damages or problems by providing photos, a clear description and filing an incident report when necessary.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Ticket Sales and Resolution
Expo 2020 Dubai
09.2021 - 04.2022
- Summarize and Detailing the prices of the various ticket packages for Expo 2020 Dubai.
- Offer support in resolving any issues including refunds, exchanges, cancellations.
Front Office Credit Coordinator (Replacing Front Office Assistant Manager)
Hilton Cairo Heliopolis Hotel
04.2019 - 09.2021
- Reviewing occupancy, monitoring competitor pricing, and identifying promotional chances.
- Confirming arrival paperwork before guests check in to guarantee charges correspond with the reservation.
- Verifying room fees for extended stay guests match system rates.
- Generating night manager reports during the night audit, detailing various significant metrics such as occupancy, revenue, RevPAR , ADR and checked-in room analysis. These reports cover IND, OTA, Group and Corporate accounts, providing valuable insights into the hotel's performance.
Senior Guest Service Agent (Replacing Duty Manager & Night Manager)
Hilton Pyramids Golf Resort
06.2015 - 05.2018
- Delivering excellent service to hotel guests by helping with their needs and resolving any issues or grievances they have in order to guarantee complete satisfaction.
- Drafting reports on guest comments, occupancy rates, income, and any operational difficulties faced during my shift to give management useful information for decision making.
Medical Secretary & Receptionist (I.C.U & C.C.U)
Arab Contractors Medical Center
06.2014 - 05.2015
- Managing patient appointments, maintaining medical records, providing administrative support to medical staff.
- Greet and assist patients, answer phone calls, and handle insurance and billing inquiries with efficiency and professionalism
Call Center Representative
Etisalat & Vodafone & Mobinil & Exceed & Airfare (Multinational TeleCommunication Company's)
01.2010 - 01.2014
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Law - Common Law
Cairo University
Cairo, Egypt 09.2004 - 06.2008
Skills
Strong Leadership and Team Building Skills
Accomplishments
Certificate of Appreciation by Expo 2020 Dubai.
Hilton Hotels Awards :
• Highest Upseller Award.
• Guru Award.
• Best Employee.
• SALT winner.
Certification
Basic Business Skills Acquisition (BBSA).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Protel (PMS)
Opera (PMS)
Hotel CID System
POS
CRM
Bookingcom
Tasjeel Plus
CIS (RTA)
Microsoft Office Suite
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offCompany CultureWebsites
Timeline
Operation Specialist and Receptionist
Tasjeel Center For Private & Corporate Vehicles ( ENOC & RTA )
02.2024 - Current
Cluster Duty Manager
Time Hotels
06.2022 - 01.2023
Ticket Sales and Resolution
Expo 2020 Dubai
09.2021 - 04.2022
Humble Leadership & Global Inclusion of Team.
08-2021
Information Security Policy & Fire Alarm & Mastering the Art of ServiceTraining at Hilton Hotels.
10-2019
Health & Safety, First Aid Training at Hilton Hotels.
07-2019
Focus on Quality Complaint Handling and Accomplished the WOW – Customer Service Workshop at Hilton Hotels.
07-2019
Cross Exposure in Guest Services, Guest Relation, F&B, Housekeeping Departments at Hilton Hotels.
05-2019
Front Office Credit Coordinator (Replacing Front Office Assistant Manager)
Hilton Cairo Heliopolis Hotel
04.2019 - 09.2021
Firefighter Training Accredited by Civil Defense and Fire - Egyptian Ministry of Interior.
06-2017
Senior Guest Service Agent (Replacing Duty Manager & Night Manager)
Hilton Pyramids Golf Resort
06.2015 - 05.2018
Medical Secretary & Receptionist (I.C.U & C.C.U)
Arab Contractors Medical Center
06.2014 - 05.2015
Human Recourses Professional Diploma Certificate accredited by Oxford (HRM).
04-2011
Call Center Representative
Etisalat & Vodafone & Mobinil & Exceed & Airfare (Multinational TeleCommunication Company's)
01.2010 - 01.2014
ICDL Certificate accredited by UNESCO.
12-2009
Communication Skills Sponsored by Dale Carnegie.
08-2009
Customer Service Track by Talal Abu Ghazaleh (CS).
08-2009
Basic Business Skills Acquisition (BBSA).
07-2009
Bachelor of Law - Common Law
Cairo University
09.2004 - 06.2008
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