Salem ALJaberi
Al Ain
Summary
Strategic Divisional Manager with proven success leading large-scale operations, managing 1,000+ personnel, and delivering over 50M AED in high-value projects. Known for driving operational excellence, cost savings, and sustainable growth through process optimization, ESG integration, and data-driven decision-making. Skilled in stakeholder engagement, team development, and digital transformation across complex, regulated environments. Adept at aligning business objectives with innovative service strategies to enhance performance, customer experience, and long-term value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Divisional Manager - Projects
Saeed Juma Al Naboodah Group
01.2025 - Current
- Led 1,000+ staff to achieve 25% efficiency gains through process streamlining and cost control.
- Increased market share by 15% via strategic planning and improved customer retention.
- Boosted project completion rates by 30% by improving cross-departmental collaboration and running targeted workshops.
- Delivered 2.45M AED in annual savings through financial analysis and improved budgeting and resource allocation.
- Oversaw 10+ high-value projects totaling 50M AED in revenue, enhancing client satisfaction and market position.
- Improved delivery times and efficiency by 30% through project management software rollout and workflow redesign.
- Grew repeat business by 40% through stakeholder relationship building and consistent project delivery.
- Led regular training on project best practices, boosting team cohesion, skills, and engagement.
Service Desk Supervisor
Khadamat Facilities Management
03.2022 - 11.2024
- Maintained KPI scores above 95%, ensuring consistent high-quality service delivery.
- Drove 14–19% efficiency improvements by embedding a process excellence culture within the team.
- Supported executive decision-making by presenting key insights and engaging stakeholders across departments.
- Automated and centralized reporting, improving data visibility and access across the organization.
- Identified and implemented process enhancements while leading onboarding and team development initiatives.
- Ensured full compliance with QHSE and information security standards, maintaining reliable and secure service operations.
Acting Team Leader
Abu Dhabi Government Contact Center
06.2020 - 08.2021
- Increased team performance by 55%, significantly boosting operational efficiency.
- Raised employee retention by 23% through cultivating a positive and inclusive team culture.
- Elevated team rating from ‘Needs Action’ to ‘Exceeds Expectations’ in less than 12 months.
- Recognized as Employee of the Year for exceptional turnaround in team performance.
Quality Analyst
Abu Dhabi Government Contact Center
01.2017 - 08.2021
- Boosted agent efficiency by 15% through redesigned training strategies.
- Saved 20 staff hours per week by automating quality reporting processes.
- Increased E-SAT scores by 35% by revising key departmental policies.
Trainer
Abu Dhabi Government Contact Centre
06.2020 - 06.2021
- Shortened onboarding time by 15% through redesigning the training process.
- Improved certification pass rates by introducing innovative and practical training methods.
- Streamlined training delivery, leading to stronger performance from new hires.
Education
Masters degree - Quality Management
Swiss Business School
05.2025
Master in Business Administration (MBA) - undefined
Swiss Business School
04.2024
Bachelor of Science - Network Engineering
Higher Colleges Of Technology
AbuDhabi, Alain05.2019
Accomplishments
- Delivered 2.45M AED in annual savings by streamlining budget controls and optimizing resources.
- Increased operational efficiency by 25% across 1,000+ staff through process reengineering.
- Led over 10 high-value projects generating 50M AED in revenue, boosting market share by 15%.
- Achieved 95%+ KPI scores consistently while managing customer support functions in a high-volume environment.
- Integrated ESG benchmarks into operations, resulting in stronger stakeholder alignment and repeat business growth of 40%.
- Automated organizational reporting tools, saving 20+ work hours per week across departments.
- Elevated team performance from “Needs Action” to “Exceeds Expectations” within 12 months.
Certification
- Six Sigma Green Belt
- PMP Eligibility Certificate
- Certified Process Manager
- Health and Safety Introductory Certificate
- CCNA Discovery: Networking for Homes and Small Businesses
- ISO 9001 Internal Auditor
- CompTIA Security+
- CCNA Routing and Switching
Timeline
Divisional Manager - Projects
Saeed Juma Al Naboodah Group
01.2025 - Current
Service Desk Supervisor
Khadamat Facilities Management
03.2022 - 11.2024
Acting Team Leader
Abu Dhabi Government Contact Center
06.2020 - 08.2021
Trainer
Abu Dhabi Government Contact Centre
06.2020 - 06.2021
Quality Analyst
Abu Dhabi Government Contact Center
01.2017 - 08.2021
Master in Business Administration (MBA) - undefined
Swiss Business School
Masters degree - Quality Management
Swiss Business School
Bachelor of Science - Network Engineering
Higher Colleges Of Technology
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