Salil Pereira
Dubai,DU
Summary
A highly organized and detail-oriented professional with over 15 years of diverse experience in exhibition coordination, logistics, document control, customer support, and product management. Adept at managing complex CRM systems (Salesforce), coordinating exhibitions, and facilitating seamless communication with clients, vendors, and internal teams. Skilled in creating and maintaining accurate project documentation, preparing performance reports, and optimizing operational processes. Demonstrates a strong ability to manage high-volume tasks, resolve issues efficiently, and maintain high levels of client satisfaction. Experienced in working with cross-functional teams, from sales to logistics, ensuring smooth operations and superior service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Exhibition Coordinator
DMG Events
07.2024 - Current
- Manage and maintain the CRM system for exhibitors (Salesforce), ensuring space contracts are accurately completed, signed, and entered into the system.
- Create and modify exhibitor letters, floor plans, and other essential documents using CRM and AutoCAD.
- Support the preparation of onsite materials and requirements for exhibitions, ensuring all details are accounted for.
- Address onsite inquiries regarding exhibition stands, assist with the rebooking process, and provide additional services as needed.
- Coordinate travel schedules and hotel bookings for the team, securing the best rates and ensuring timely processing to avoid delays.
- Maintain data accuracy by filing comparisons to the database and verifying floor plans.
- Organize the timely printing of floor plans, ensuring all prints adhere to specifications and deadlines.
- Monitor and highlight sold exhibition stands to ensure correct placement and avoid errors in planning.
- Prepare letters for exhibitors and suppliers regarding shipment clearances and visa requirements.
- Prepare comprehensive reports to support the Exhibition Manager and sales teams with administrative tasks and performance tracking.
Key Accounts Desk - Specialist
DHL
07.2023 - 06.2024
- Manage end-to-end account servicing activities for key DHL clients
- Support the admin and warehouse operations team for the various functions related to logistics
- Analyzing trends, and data and creating weekly performance reports to present and review with the clients
- Coordinate with origin stations and consignees at the destination for any documentation requirements as per customs during the import or export phase of the shipments
- Coordinate with Air and Road freight teams for smooth movement of cross-border shipments
- Resolve any challenges that may occur while the shipments are in transit
- Support the insurance and claims teams to investigate any misrouted, lost, or damaged shipments
- Creating SOP and work instructions for the respective accounts
Sr. Document Control
Lamprell Energy Ltd
08.2020 - 07.2023
- Manage project & vendor documentation as per project specific requirements
- Responding to all client and supplier queries through emails/calls
- Presenting document control progress reports to the project management team and stakeholders
- Manage the document distribution matrix for project & vendor documentation
- Create project-specific document control procedures and vendor instruction procedures
- Issuance of project-specific reports on a Daily/ Weekly & Monthly basis
- Managing all the emails sent to the project mailbox
- Control issue & receipt of all documents/drawings
Product Executive
Malabar Gold & Diamonds
08.2017 - 03.2020
- Product training for all retail sales staff
- Introducing them to the world of diamonds, diamond & precious stone jewelry, soft skills & sales etiquette
- Preparing monthly/quarterly training performance reports for review with the Training & Development management
- Liaising with Dubai Duty-Free buyers on a weekly basis to supply the most appropriate diamond & precious stone jeweler products as per DDF requirements
- Preparing the product description & pricing pro formal invoices, consignment sales invoices, confirmed sales invoices & credit notes
- Systematically documenting and maintaining inventory registers and creating reports for all the goods supplied to DDF on consignment/confirmed
Diamond Grader
Gemological Institute of America
10.2014 - 08.2017
- Grade polished diamonds based on GIA 4C's
- Accurately identify & document the clarity characteristics of a diamond on a plot diagram as a double-check grader
- Identify the challenges faced by prelim graders in meeting the daily individual target and provide constructive and timely feedback for improvement
Customer Support Specialist
J.P. Morgan Chase
07.2010 - 10.2014
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Commerce
University of Mumbai
Mumbai06-2012
Skills
- Training & Development
- CRM management
- Logistics and inventory control
- Client Relationship Management
- Attention to Detail & Accuracy
- Document control expertise
- Data analysis
- Transportation and logistics coordination
- Customised training development
- Product management
- Customer support management
- Excellent attention to detail
- Event coordination
Certification
Diamonds and Diamond Grading Certificate - GIA 2015.
Accredited Jewelry Professional Diploma Program - AJP - GIA 2016.
Color Stone Grading Certificate- GIA 2017.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Exhibition Coordinator
DMG Events
07.2024 - Current
Key Accounts Desk - Specialist
DHL
07.2023 - 06.2024
Sr. Document Control
Lamprell Energy Ltd
08.2020 - 07.2023
Product Executive
Malabar Gold & Diamonds
08.2017 - 03.2020
Diamond Grader
Gemological Institute of America
10.2014 - 08.2017
Customer Support Specialist
J.P. Morgan Chase
07.2010 - 10.2014
Bachelor of Commerce
University of Mumbai
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