Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Additional Information
Languages
References
Timeline
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Salim Ghulam Ali

Salim Ghulam Ali

Dubai

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Regional Sales Manager

Go Kite Travels and Tours LLC
Dubai
12.2023 - Current
  • Managed travel itineraries for corporate clients, ensuring timely arrangements and accommodations.
  • Organized promotional events such as trade shows or conferences to promote products and services
  • Developed relationships with vendors to secure competitive rates for travel services.
  • Trained junior staff on booking processes and customer service standards.
  • Developed and implemented travel policies for employees to ensure cost-effective use of company resources.
  • Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.

Customer Service Manager

Arabian Oryx Travel and Tourism
Dubai
10.2021 - 11.2023
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Implemented A/B testing on various CRM campaigns to optimize performance and increase conversion rates.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.

Sales Representative

Al Quaddus Event Managements
01.2019 - 08.2021
  • Organized promotional events to drive customer engagement and loyalty.
  • Negotiated contracts with vendors and suppliers related to marketing activities.
  • Supported internal communications for assigned marketing initiatives.
  • Built relationships with influencers to generate leads through content promotion.
  • Designed digital marketing campaigns utilizing email automation tools, such as MailChimp or Constant Contact.
  • Collaborated with sales team members to develop effective sales collateral materials.
  • Managed a team of 10 or more sales representatives across multiple markets.
  • Researched market trends to remain current with industry and competitor information.
  • Researched competitors' products, prices, and sales techniques.

Education

ACP Diploma - Computer Applications Development

Aptech Computer Education
Malaysia
01-2019

High School Diploma -

Goverment Collage
Pakistan
01-2016

Skills

  • Travel inoculation requirements
  • Itinerary planning
  • Creative solutions
  • Microsoft Office
  • Customer accounts management
  • Cost calculation
  • Business growth
  • Flight arrangement
  • Sales strategy
  • Contract negotiation
  • Event management
  • CRM implementation
  • Customer relationship management
  • Travel management
  • Negotiation and persuasion
  • Training and development
  • Problem solving
  • Team leadership
  • Systems and software expertise

Websites

Affiliations

  • Consistently recognized as a Top Sales Performer in travel and real estate sectors.
  • Led successful promotional campaigns and client events that boosted brand visibility.
  • Acted as a Cultural Ambassador by designing customized inbound tours in the UAE.
  • Honored for cross-industry expertise, driving growth in both Travel & Events markets.
  • Recognized for CRM proficiency (Salesforce, HubSpot, Dynamics 365, Zoho).

Additional Information

Holder of a valid UAE light vehicle license

Languages

English
First Language
Hindi
Proficient (C2)
C2
Balushi
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Regional Sales Manager

Go Kite Travels and Tours LLC
12.2023 - Current

Customer Service Manager

Arabian Oryx Travel and Tourism
10.2021 - 11.2023

Sales Representative

Al Quaddus Event Managements
01.2019 - 08.2021

ACP Diploma - Computer Applications Development

Aptech Computer Education

High School Diploma -

Goverment Collage

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Salim Ghulam Ali