Salim Nsereko
Abu Dhabi,United Arab Emirates
Summary
Dynamic professional with expertise in Leisure & Sports Management and Operations Management, known for delivering Guest Services Excellence and ensuring Safety and Compliance. Proven track record in Training and Development, Event Coordination & Program Development, and Leadership & Team Building. Adept at Adaptability & Problem-Solving with a strong Customer-Centric Approach, consistently driving Continuous Improvement through Attention to Detail. Committed to leveraging skills for enhancing operational efficiency and guest satisfaction.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Leisure Supervisor
Emirates Palace Mandarin Oriental
Abu Dhabi, United Arab Emirates
01.2025 - 03.2025
- Manage financial reports, invoicing, quotations, and payments, collaborating with Finance
- Assist Assistant Director of Leisure & Activities in daily operations, retail sales, and sports promotions
- Lead pop-up activities, promotions, and workshops to enhance sports engagement
- Oversaw scheduling, training, and payroll reports for Leisure department
- Ensure compliance with disciplinary procedures, hotel policies, and third-party operator standards
- Coordinate maintenance, safety checks, and engineering tasks with internal teams and contractors
- Produce revenue reports and operational reviews for strategic planning
- Monitor daily sports operations, facility safety, and guest satisfaction
- Supervise fitness attendants, activity set-ups, and guest engagement to enhance ratings and feedback
- Collaborate with F&B and Engineering teams for seamless operations
- Ensure training and compliance with leisure service standards
Sports Supervisor
Emirates Palace
11.2022 - 12.2024
- Led the Sports Department, ensuring high service standards and guest satisfaction
- Managed FIFA, Air Dome, Tennis & Padel operations, overseeing scheduling and reservations
- Drafted contracts for sports partners and other leisure sections
- Assisted with program pricing, membership structures, and financial tracking
- Coordinated with partners on sports activities, marketing, and promotions
- Oversaw equipment inventory, procurement, and facility maintenance
- Enforced health and safety regulations, conducting regular audits and staff training
- Supervised recruitment, training, and performance evaluations for sports staff
- Addressed guest inquiries and managed VIP arrangements for high-profile clients
Pool & Beach Supervisor
Emirates Palace
12.2018 - 10.2022
- Supervised pool, beach, sports, fitness, and leisure concierge services
- Managed duty rosters, staffing, and operational efficiency
- Provided exceptional guest service and resolved issues promptly
- Reported directly to senior management on operations, budgets, and team performance
- Developed and updated SOPs, ensuring staff training and compliance
- Strengthened cross-department collaboration for efficient service delivery
FLHSS Audit Representative (Leisure)
Emirates Palace
- Conducted facility safety audits, risk assessments, and compliance checks
- Delivered staff training on emergency procedures and safety protocols
- Managed incident reporting and collaborated with Engineering for maintenance solutions
Kids Camp Coordinator
Emirates Palace
12.2017 - 08.2022
- Organized and led sports and fitness camps for children in collaboration with THE PRO-KIDS and HARAKA
Water Sports Attendant
Emirates Palace
04.2017 - 12.2021
- Provided water sports guidance with an FTA-certified Small Boat License
- Ensured guest safety through vigilant monitoring and enforcement of regulations
- Assisted in planning and executing water sports activities, including guided tours and events
- Maintained equipment and reported safety hazards to supervisors
Pool & Beach Lifeguard
Emirates Palace
12.2016 - 11.2018
- Monitored pool and beach areas, ensuring guest safety and emergency response readiness
- Trained and evaluated lifeguards, leading fitness programs and rescue operations
- Maintained and enforced pool and beach safety guidelines
- Assisted guests, addressed concerns, and administered first aid when necessary
Leisure Payroll Master
Emirates Palace
10.2022 - 03.2025
- Managed payroll and timekeeping for Leisure Department staff
SCM - Department Purchase Order In-Charge
Emirates Palace
10.2022 - 03.2025
- Oversaw procurement, ensuring timely and cost-effective purchasing
Certified Lifeguard Instructor
Emirates Palace
01.2019 - 03.2025
- Trained and certified new lifeguards, ensuring compliance with safety standards
Learning Ambassador - Leisure
Emirates Palace
- Supported team development and conducted training sessions
Quality Champion (QC)
Emirates Palace
11.2022 - 06.2023
- Led quality initiatives to enhance service excellence in the Leisure Department
Education
Uganda Advanced Certificate of Education - Advanced Level
Luweero Secondary School
02.2010 - 05.2011
Uganda Certificate of Education - O-Level
Kasala Secondary School
02.2006 - 05.2009
Skills
- Leisure & Sports Management
- Operations Management
- Safety and Compliance
- Guest Services Excellence
- Training and Development
- Event Coordination & Program Development
- Leadership & Team Building
- Adaptability & Problem-Solving
- Attention to Detail
- Customer-Centric Approach
- Continuous Improvement
Certification
- Emirates Palace Mandarin Oriental, Abu Dhabi, OJT (On Job Trainer), 03/01/23, SOP development and training new joiners., GTT (Group Training Techniques), 11/01/23, Facilitated master classes and interactive training sessions., Move Ahead Training Program, 05/01/23 - 04/30/24, Topics: Self-Awareness, Communication, Feedback, Prioritization, Collaboration, Self-Development.
- Kirk Lee Consultancy Ltd UK, QA Level 3 Award in Education and Training, 01/01/19
- Highfield International Dubai, Level 3 Tutor Course, 10/01/19, First Aid and AED Instructor Course, 10/01/19, Risk Assessment Course, 01/01/20
- Ellis & Associates, Lifeguard Instructor, Safety & Health Instructor Trainer, Train the Trainer, VanGUARD, SST Certified Lifeguard Instructor
Custom
Available upon request.
References
References available upon request.
Timeline
Leisure Supervisor
Emirates Palace Mandarin Oriental
01.2025 - 03.2025
Sports Supervisor
Emirates Palace
11.2022 - 12.2024
Quality Champion (QC)
Emirates Palace
11.2022 - 06.2023
Leisure Payroll Master
Emirates Palace
10.2022 - 03.2025
SCM - Department Purchase Order In-Charge
Emirates Palace
10.2022 - 03.2025
Certified Lifeguard Instructor
Emirates Palace
01.2019 - 03.2025
Pool & Beach Supervisor
Emirates Palace
12.2018 - 10.2022
Kids Camp Coordinator
Emirates Palace
12.2017 - 08.2022
Water Sports Attendant
Emirates Palace
04.2017 - 12.2021
Pool & Beach Lifeguard
Emirates Palace
12.2016 - 11.2018
Uganda Advanced Certificate of Education - Advanced Level
Luweero Secondary School
02.2010 - 05.2011
Uganda Certificate of Education - O-Level
Kasala Secondary School
02.2006 - 05.2009
Learning Ambassador - Leisure
Emirates Palace
- Emirates Palace Mandarin Oriental, Abu Dhabi, OJT (On Job Trainer), 03/01/23, SOP development and training new joiners., GTT (Group Training Techniques), 11/01/23, Facilitated master classes and interactive training sessions., Move Ahead Training Program, 05/01/23 - 04/30/24, Topics: Self-Awareness, Communication, Feedback, Prioritization, Collaboration, Self-Development.
- Kirk Lee Consultancy Ltd UK, QA Level 3 Award in Education and Training, 01/01/19
- Highfield International Dubai, Level 3 Tutor Course, 10/01/19, First Aid and AED Instructor Course, 10/01/19, Risk Assessment Course, 01/01/20
- Ellis & Associates, Lifeguard Instructor, Safety & Health Instructor Trainer, Train the Trainer, VanGUARD, SST Certified Lifeguard Instructor
FLHSS Audit Representative (Leisure)
Emirates Palace
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