Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Affiliations
Work Availability
Timeline
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SALIMA BELAMOUL

SALIMA BELAMOUL

Abudhabi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

ASSISTANT MANAGER, GORENA

  • Store assistant
  • Stayed patience and calm at all times even with difficult customers or in stressful situations.

Patient Access Ambassador

Rehabilitaion Hospital Abu Dhabi
12.2022 - Current
  • Making reservation by phone and in person
  • Preparing bills and taking payments like cash or credit
  • Keep smiling and handle stressful situation
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Patient Access Representative

Revital Hospital Al Ain
01.2021 - 01.2022
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

RECEPTIONISTE AND CUSTOMER SERVICE

Burjeel Hospital AL Ain
01.2019 - 01.2022
  • Communicated with contractors and patients to place and receive orders
  • Personable and energetic receptionist committed to delivering excellence in all facets customer and administration support.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

INTERDISCIPLINARY ASSISTANT PROFESSOR, PRIMARY

01.2017 - 01.2018
  • Assistant professor
  • Developed new process for employee evaluation which resulted in marked performance improvement.

Education

Associate of Science - Digital Communications And Media

IBN TOFIAL
Morocco
12.2019

HIGH SCHOOL DIPLOMA -

AL ANWAR SCIENCE OF LIFE AND EARTH
12.2016

Skills

  • ABILITY TO WORK IN A TEAM ENVIRONMENT
  • ABILITY TO BE FLEXIBLE
  • EXPERIENCE IN A ROLE REQUIRING EXCELLENT COMMUNICATION SKILLS
  • ABILITY TO FOCUS ON DETAILS AND ACCURACY
  • ABILITY TO MULTI-TASK
  • Employee Performance Evaluations
  • Team Motivation
  • Customer Relations

Accomplishments

    BEST EMPLOYEES OF 2023

Languages

English
Frensh
Arabic

Personal Information

  • Date of Birth: 06/16/1998
  • Nationality: Morocco

Affiliations

  • LIFESTYLE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Ambassador

Rehabilitaion Hospital Abu Dhabi
12.2022 - Current

Patient Access Representative

Revital Hospital Al Ain
01.2021 - 01.2022

RECEPTIONISTE AND CUSTOMER SERVICE

Burjeel Hospital AL Ain
01.2019 - 01.2022

INTERDISCIPLINARY ASSISTANT PROFESSOR, PRIMARY

01.2017 - 01.2018

ASSISTANT MANAGER, GORENA

Associate of Science - Digital Communications And Media

IBN TOFIAL

HIGH SCHOOL DIPLOMA -

AL ANWAR SCIENCE OF LIFE AND EARTH

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