Namataka Salima
Dubai
Summary
Accomplished Senior Waiter at Hafiz Mustafa Cafe and Sweets, adept in upselling techniques and guest relations, significantly increased sales by 20% in enhancing service quality. Leveraged advanced food knowledge and POS system operation to streamline order accuracy and efficiency. Excelled in mentoring staff, fostering a team-oriented environment that elevated customer satisfaction and dining experience.
Overview
4
4
years of professional experience
Work History
Senior Waiter
Hafiz Mustafa Cafe and Sweets
04.2022 - 05.2024
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
WAITRESS
The Qasab Turkish Cusine
03.2020 - 03.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Bachelor Of Administrative Studies - Business Management
IUIU UNIVERSITY
UGANDA-KAMPALA03.2018
Skills
- Sales Techniques
- Cash Handling
- Allergy awareness
- Safe Food Handling
- Guest Relations
- Menu presentation
- Efficient order taking
- Front-of-house display creation
- Fine dining experience
- Advanced Food Knowledge
- Upselling techniques
- POS System Operation
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Waiter
Hafiz Mustafa Cafe and Sweets
04.2022 - 05.2024
WAITRESS
The Qasab Turkish Cusine
03.2020 - 03.2022
Bachelor Of Administrative Studies - Business Management
IUIU UNIVERSITY
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