Ridhwan Mohamed (CHIA)
Makkah,Saudi Arabia
Summary
Reliable professional with proactive approach to supporting team goals and streamlining operations. Demonstrates strong organizational skills and ability to handle multiple tasks, combined with excellent communication and interpersonal skills. Committed to contributing to collaborative and productive work environment, driving efficiency and success.
Overview
17
17
years of professional experience
8057
8057
years of post-secondary education
1
1
Certification
Work History
GROUP ASSISTANT DIRECTOR OF REVENUE
Accor, FRSS
Makkah
10.2024 - 05.2025
- Spearheaded training and development of new hires in revenue management, achieving 100% onboarding completion within the first 30 days and maintaining team-wide proficiency standards.
- Mentored newly hired analysts, accelerating their integration and contributing to a 25% reduction in ramp-up time and increased team retention.
- Fostered a collaborative, high-performance culture through open communication, knowledge sharing, and continuous process improvement across revenue, sales, and marketing functions.
- Conducted detailed analysis of market trends, demand shifts, and competitor pricing, resulting in optimized rate strategies and a 12% YoY increase in RevPAR.
- Led cross-functional alignment initiatives that improved campaign coordination and increased commercial team effectiveness, directly supporting quarterly revenue targets.
- Leveraged advanced forecasting tools and analytics to identify revenue opportunities, mitigate demand risks, and improve forecasting accuracy by 25%.
- Partnered with sales to refine group booking and event pricing strategies, balancing profitability with client value, contributing to a 16% lift in group ADR.
- Drove strategic system enhancements and reporting automation, reducing manual reporting time by 40% and enabling real-time performance tracking.
CLUSTER REVENUE MANAGER
Accor, FRSS
Makkah
04.2023 - 10.2024
- Established strong relationships with stakeholders, fostering teamwork and collaboration.
- Streamlined operational procedures to improve productivity levels.
- Developed comprehensive revenue forecasts for improved budgeting and planning.
CLUSTER ASSISTANT REVENUE MANAGER
Accor, FRSS
Makkah
04.2021 - 04.2023
- Coordinated with sales team to develop strategic promotions and packages.
- Monitored distribution channels, ensuring optimal availability and rate parity.
- Optimised revenue opportunities by continuously analysing performance metrics.
CLUSTER ASSISTANT RESERVATIONS MANAGER
Accor, FRSS
Makkah
01.2019 - 04.2021
- Trained team members to improve performance and productivity.
- Coordinated staff schedules for optimal efficiency.
- Kept up-to-date inventory records to avoid overbooking or under booking issues.
CLUSTER RESERVATIONS SUPERVISOR
Accor, FRSS
Makkah
04.2017 - 01.2019
- Conducted regular performance reviews for continuous staff development.
- Ensured smooth running of operations for enhanced organisational efficiency.
- Streamlined booking procedures for increased operational efficiency.
VARIOUS POSITIONS
Accor, FRSS
Makkah
04.2008 - 04.2017
- Worked flexible hours, covering nights, weekends and holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
Education
DIPLOMA - Business Management & Enterpreneurship
Alison
Galway, Ireland09.2018
DIPLOMA - Hospitality Management with English Language Studies
Alison
Galway, Ireland09.2017
CERTIFICATE - Excel and Powerpoint
Data Networks Institute
Mombasa, Kenya02.2014
HIGH SCHOOL DIPLOMA - General Education
K.C Khamis Secondary School
12.2007
Skills
- Strategic Thinking
- Leadership & Team Management
- Communication Skills
- Collaboration & Cross-Functional Alignment
- Adaptability & Agility
- Emotional Intelligence (EQ)
- Problem Solving & Critical Thinking
- Negotiation & Persuasion
- Decision-Making Under Uncertainty
- Customer-Centric Mindset
Languages
Arabic
Swahili
English
Custom
- Reading
- Traveling
- Swimming
- Fishing
Accomplishments
MEMORY MAKER Fairmont Makkah Clock Tower Dec 2018
OPENING TEAM Swissotel Al Maqam Mar 2017
OPENING TEAM Fairmont Makkah Clock Royal Tower Sep 2010
Certification
Certification Hotel Industry Analytics (CHIA) Dec 2024.
MANAGING UP Arizona State University Dec 2024.
DIGITAL DISTRIBUTION Accor Business Campus Oct 2023.
REVENUE MANAGEMENT & PRICING PERFORMANCE Accor Business Campus Jul 2023.
THE FUNDAMENTALS OF REVENUE MANAGEMENT: THE CORNERSTONE OF REVENUE STRATEGY ESSEC Business School Jan 2021.
THE FUNDAMENTALS OF HOTEL DISTRIBUTION ESSEC Business School Dec 2020.
LEADERSHIP PROMISE Accor Jun 2017.
LEADERSHIP PROMISE Fairmont Hotels & Resorts Feb 2015.
RESERVATIONS TRAINER Fairmont Train The Trainer Apr 2014.
SITUATIONAL SELLING Accor Business Campus Oct 2012.
Timeline
GROUP ASSISTANT DIRECTOR OF REVENUE
Accor, FRSS
10.2024 - 05.2025
CLUSTER REVENUE MANAGER
Accor, FRSS
04.2023 - 10.2024
CLUSTER ASSISTANT REVENUE MANAGER
Accor, FRSS
04.2021 - 04.2023
CLUSTER ASSISTANT RESERVATIONS MANAGER
Accor, FRSS
01.2019 - 04.2021
CLUSTER RESERVATIONS SUPERVISOR
Accor, FRSS
04.2017 - 01.2019
VARIOUS POSITIONS
Accor, FRSS
04.2008 - 04.2017
DIPLOMA - Business Management & Enterpreneurship
Alison
DIPLOMA - Hospitality Management with English Language Studies
Alison
CERTIFICATE - Excel and Powerpoint
Data Networks Institute
HIGH SCHOOL DIPLOMA - General Education
K.C Khamis Secondary School
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