Salini Menon K P
Malappuram
Summary
Dynamic professional with 11+ years of experience across various fields, including teaching, corporate credit management, life planning, and student relations. Proven ability to develop and implement effective strategies to enhance student engagement and support their academic and personal growth. Strong expertise in managing corporate credit operations, analyzing financial data, and providing personalized life planning services. Adept at building and maintaining relationships with students, clients, and stakeholders, ensuring a collaborative and supportive environment. Committed to continuous professional development and delivering high-quality results in fast-paced settings. Experienced in freelance real estate business with a strong focus on property management and client relations, I am now seeking opportunities in sales, marketing, and administration to further expand my professional skill set and expertise.
Overview
12
12
years of professional experience
Work History
Team Lead Cum Operations & Documentation Executive
DestNation Education
12.2024 - Current
- Led a team of operations and documentation executives handling student applications for study abroad programs in the Egypt and Georgia
- Supervised and coordinated the end-to-end documentation process, ensuring accuracy, compliance, and timely submission to embassies and partner institutions.
- Trained and mentored new team members, monitored individual performance, and implemented workflow improvements to enhance efficiency.
- Acted as the primary liaison between internal counseling teams, foreign universities, and consular offices to resolve issues and streamline communication.
- Oversaw maintenance of detailed records and tracking systems, ensuring data integrity and adherence to immigration and institutional guidelines.
- Conducted regular audits and process reviews to ensure compliance with international visa requirements and institutional policies.
STUDENT RELATION MANAGER
SANTAMONICA STUDY ABROAD
02.2021 - 10.2024
- Providing personalized guidance to students regarding study abroad options, application processes, and program details.
- Developing and maintaining strong relationships with students, parents, and educational institutions to foster a supportive environment.
- Addressing and resolving any student concerns or complaints, ensuring a positive experience throughout the study abroad process.
- Organizing pre-departure orientations and workshops to prepare students for their upcoming international experiences.
- Gathering feedback from students about their experiences and using it to improve programs and services offered.
- Assisting in the marketing and promotion of study abroad programs to attract prospective students.
- Working closely with academic departments and faculty to ensure alignment of study abroad programs with academic requirements.
- Helping students adjust to new cultures by providing resources and support for cultural adaptation and integration.
- Tracking students' academic progress and well-being while abroad, providing support as needed.
OPERATIONS MANAGER
NICLACS FOOD CLUB PVT.LTD
05.2020 - 12.2020
- Managing and coordinating day-to-day operations to ensure efficiency and effectiveness in food service and production processes.
- Recruiting, training, and supervising staff, ensuring high performance and adherence to company standards and policies.
- Implementing and monitoring quality control measures to maintain food safety, hygiene, and overall product quality.
- Managing inventory levels, ordering supplies, and ensuring timely stock replenishment to meet operational demands.
- Assisting in budget preparation and monitoring expenses to ensure financial targets are met while maintaining cost efficiency.
- Addressing customer feedback and complaints, implementing improvements to enhance the overall customer experience and satisfaction.
SENIOR EXECUTIVE - CREDIT CELL DEPARTMENT
BABY MEMORIAL HOSPITAL
05.2018 - 04.2020
- Evaluating patient credit applications and financial profiles to determine eligibility for credit services, ensuring adherence to hospital policies.
- Communicating with patients regarding their credit options, payment plans, and financial assistance programs to facilitate access to healthcare services.
- Maintaining accurate and up-to-date records of credit applications, approvals, and patient transactions in compliance with regulatory standards.
- Addressing and resolving any issues or disputes related to patient billing and credit services, ensuring a high level of customer satisfaction.
- Preparing reports and analyses on credit activity, outstanding receivables, and departmental performance metrics to inform management decisions.
- Working closely with other departments, such as finance and patient services, to streamline processes and enhance overall patient experience related to credit services.
LIFE PLANNER
TATA AIA
01.2017 - 04.2018
- Conducting comprehensive assessments of clients' financial situations, goals, and insurance needs to develop tailored life insurance and investment plans.
- Providing expert advice on a range of financial products, including life insurance policies, savings plans, and investment options that align with clients' goals.
- Building and maintaining strong relationships with clients, ensuring regular communication and follow-up to address any questions or concerns.
- Staying updated on market trends and industry developments to offer informed advice and recommendations to clients.
- Assisting clients with the application and implementation of chosen policies, ensuring all documentation is accurate and submitted promptly.
EXECUTIVE – CORPORATE CREDITS & QUALITY SYSTEMS
KIMS HEALTHCARE MANAGEMENT LIMITED
07.2015 - 12.2017
- Assessing and processing corporate credit applications to determine creditworthiness and ensuring compliance with company policies and standards.
- Implementing and monitoring quality management systems to ensure adherence to healthcare regulations and industry best practices.
- Preparing and maintaining accurate records of credit transactions, quality metrics, and compliance reports for management review.
- Coordinating with corporate clients to address inquiries, resolve issues related to credit services, and ensure satisfaction with the healthcare services provided.
- Providing training and support to staff on corporate credit policies, quality standards, and operational procedures to enhance overall service delivery.
TEACHER
GOODSHEPERED SCHOOL
01.2015 - 06.2015
TEACHER
BODHI SCHOOL
01.2014 - 12.2014
- Developing engaging lesson plans and delivering instructional content to facilitate student learning and understanding of the curriculum.
- Evaluating student progress through assessments, quizzes, and projects, providing constructive feedback, and identifying areas for improvement.
- Maintaining a positive and conducive learning environment by establishing classroom rules, managing student behavior, and fostering respect and cooperation among students.
- Communicating regularly with parents and guardians regarding student progress, behavior, and any concerns, fostering a collaborative approach to student development.
Education
MBA - HR & MARKETING
KV Institute of Management
01.2011
BBM - CA
Dr.SNS Rajalakshmi college of Arts And Science
01.2009
Skills
- Strategic Planning
- Financial Analysis
- Relationship Management
- Teaching and Instruction
- Excellent verbal and written communication skill
- Strong analytical and critical thinking skills
- Student Engagement
- Adaptability
- Collaboration
- Continuous Improvement
- Customer Service
- Project Management
- Data-Driven Decision Making
- Training and Development
- Multi-tasking
LANGUAGES KNOWN
English
Hindi
Malayalam
Tamil
COMPUTER SKILLS
- MS Excel
- MS Word
- HTML
PERSONAL INFO
- Date of birth : 10 May 1988
- Nationality : Indian
- Gender : Female
- Marital status : Married
PASSPORT DETAILS
- Passport No : N4319527
- Date of expiry : 26/11/2025
- Place of issue : Malappuram
Timeline
Team Lead Cum Operations & Documentation Executive
DestNation Education
12.2024 - Current
STUDENT RELATION MANAGER
SANTAMONICA STUDY ABROAD
02.2021 - 10.2024
OPERATIONS MANAGER
NICLACS FOOD CLUB PVT.LTD
05.2020 - 12.2020
SENIOR EXECUTIVE - CREDIT CELL DEPARTMENT
BABY MEMORIAL HOSPITAL
05.2018 - 04.2020
LIFE PLANNER
TATA AIA
01.2017 - 04.2018
EXECUTIVE – CORPORATE CREDITS & QUALITY SYSTEMS
KIMS HEALTHCARE MANAGEMENT LIMITED
07.2015 - 12.2017
TEACHER
GOODSHEPERED SCHOOL
01.2015 - 06.2015
TEACHER
BODHI SCHOOL
01.2014 - 12.2014
MBA - HR & MARKETING
KV Institute of Management
BBM - CA
Dr.SNS Rajalakshmi college of Arts And Science
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