SALLY WAGIH
Dubai,UAE
Summary
Passionate administration, tourism, and hospitality expert, striving to add a special value in customer experience, operations management, and workflow optimization to push the business to unlimited boundaries of growth.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Administrative Officer & Human Resources
contracting company
Dubai, UAE
12.2021 - Current
- Responsible for any financial transactions and banks accounts management
- Organized filing system for important and confidential office documents.
- Answered phone calls and emails for management team during busy periods.
- Managed queries in person, by phone and via email with exceptional customer care.
- Addressed incoming requests for information, inquiries, and complaints.
- Maintained orderly files with updated, easily accessible information for staff.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Assisting the sales forecast reports and cashflow management.
POS Team
KFC
Dubai, UAE
01.2021 - 08.2021
- Working on the POS system
- preparing orders.
- Giving food orders to guests from the front area
- Fast service
- Knowledge of customer satisfaction
- Solve cashier problems with and how to deal with customers
- Speed of performance on POS machine
- Maintain the guest relations to increase the satisfaction rate
- Training the new members cashiers and back preparing area
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Guest Experience Manager
McDonald's
Alexandria, EGYPT
01.2018 - 08.2020
- Managing the whole process of hospitality for the dine in and takeaway
- Tracking, and reporting the team performance
- Deploying the guest experience enhancements
- Responsible for all proplems of customers and food problems
- Lobby staff manager
- Responsible for supervising and following up on the cleanliness of the entire lobby and the kids area and their problems
- Monitoring and control the quality of the guest experience.
- Capitalizing the benefits of the team through training and mentoring
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Responsible for giving direct reports to the restaurant manager
- Finally...responsibility for customer satisfaction and them happiness
Lounge Cashier and coffee maker
Chez Edy Café
HBE , Alexandria, EGYPT
04.2016 - 05.2017
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Making coffee on an espresso machine
- Heating ready-made food and presenting it to customers
- Checked notes carefully to spot counterfeit currency.
- Displayed and restocked merchandise by following brand guidelines.
Housekeeping Partition Assistant Manager
Azure Hotel
Egypt
01.2016 - 03.2016
- Assistant to the head of the department
- Respond to all communications from employees and coordinate with the manager
- Follow up on the responsibilities and duties of all employees of the Internal Supervision Department
- Receiving any complaint from any visitor to the hotel through the department employees and trying to solve or coordinate with the manager
- Supervising the personal hygiene of department employees
- Receiving any requests or complaints related to the department, following up and coordinating with the department director
Cashier
KFC
Alexandria, Egypt
10.2013 - 11.2015
- Working on the POS system
- preparing orders.
- Giving food orders to guests from the front area
- Fast service
- Knowledge of customer satisfaction
- Solve cashier problems with and how to deal with customers
- Speed of performance on POS machine
- Maintain the guest relations to increase the satisfaction rate
- Training the new members cashiers and back preparing area
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- worked on all sections of the kitchen and the front section
Education
M.Sc. - Hotels Management
Alexandria University
Bachelor - Tourism and Hotels
High Institute of Tourism and Hotels (EGOTH)
Secondary School - undefined
Orman Secondary School
Skills
- Arabic (mother tongue)
- English (fluent)
- Banks Transactions Management
- MS Office (Word, Excel, Power Point), Email, Digital Communications, and Social Media Moderation
- Numerical Skills
- Analytical Mindset
- Problem Solving & Confliction Management
- Communications & Soft Skills
- Self-Motivation & Pressure Management
- Goal Oriented & Business Focus
- Speed
and performance - Curiosity in learning new information
- Skilled driver
- developing my skills
Certification
- Customer Service & Communications Skills
- HR Development Certification
- Time Management
- The Art of Decision Making
- Business Operations Management
- ICDL [2012] [Syllabus training Academy]
Personal Information
- Nationality: Egyptian
- Marital status: Single
Custom
- Administration Management & Finance Operations Essentials [Advance Pro - Dubai]
- Kitchen operations [KFC - Dubai]
- Restaurant management operations [KFC - Dubai]
- Guest experience skills [McDonalds - Alexandria]
- Reception operations [The High Institute of Tourism and Hotels - Alexandria]
- Housekeeping operations [The High Institute of Tourism and Hotels - Alexandria]
Timeline
Administrative Officer & Human Resources
contracting company
12.2021 - Current
POS Team
KFC
01.2021 - 08.2021
Guest Experience Manager
McDonald's
01.2018 - 08.2020
Lounge Cashier and coffee maker
Chez Edy Café
04.2016 - 05.2017
Housekeeping Partition Assistant Manager
Azure Hotel
01.2016 - 03.2016
Cashier
KFC
10.2013 - 11.2015
M.Sc. - Hotels Management
Alexandria University
Bachelor - Tourism and Hotels
High Institute of Tourism and Hotels (EGOTH)
Secondary School - undefined
Orman Secondary School
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